Assistance package activated for fire impacted customers in Victoria

Bendigo Bank customers in Victoria’s Strathbogie Ranges and Upper Murray affected by fires are being offered financial relief, with a range of measures now available to eligible customers. 

Bendigo Bank Chief Customer Officer for Consumer Banking, Taso Corolis, said the Bank will always support customers in times of need. 

“We know the catastrophic fire conditions with extreme heat and winds are continuing to threaten communities in the Longwood and Walwa areas and surrounds. As always, we’re here to help in any way we can,” Mr Corolis said. 

“We have today activated our natural disaster assistance package and want any of our customers impacted to know we are here to support them, over the phone or online. In the interest of the safety of our people and customers, several branches in Victoria will remain closed, in line with emergency warnings. Please follow guidance from authorities and call your local branch before travelling to at-risk areas.”

Bendigo Bank’s Assistance Package features for fire affected customers:

• Customers can apply for relief on their home, personal and business loans for up to three months 
• Bendigo Bank Agri business customers can apply for relief on loans for up to six months
• Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers
• Credit cards and business credit cards can apply for deferral of repayments for up to three months 
• Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
• No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
• Merchant rental fees may be waived for impacted businesses. 

For information regarding financial hardship and to apply for assistance, please visit bendigobank.com.au/support/natural-disasters

Concerned customers are advised to speak with their local Branch Manager, Business Banking Manager or Agribusiness Relationship Manager when it’s safe to do so. Bendigo Bank customers can contact our Mortgage Help Centre on 1800 652 146. Bendigo Bank Agribusiness customers, please call 1300 660 115. 

Bendigo Bank Insurance customer assistance

Bendigo Bank Insurance customers with a damaged home, rental building, car or other property seeking to make a claim or get advice visit cgu.com.au/claims to complete an online CGU claim webform.

To make a claim or get advice about a damaged home, rental building, car or other property, please call 13 24 80.