FY25: Millions of dollars of potential fraud and scam payments stopped, reduced customer scam losses

Bendigo Bank’s holistic approach to scam prevention stopped $47 million of potential fraud and scam payments, with the Bank reporting a 36% year-on-year reduction in customer losses due to scams in FY25.

Jason Gordon, Head of Customer and Threat Protection at Bendigo Bank, was pleased to announce the significant reduction in losses for the Bank’s 2.7 million customers.

"In the 2025 financial year, Bendigo Bank stopped an equivalent of $128,000 potential fraud and scam payments per day,” Mr Gordon said.

“This really demonstrates the positive impact of the Bank’s ongoing investment in robust scam prevention technology and our unwavering commitment to protect our customers,” he said.

“The Bank’s scams detection and response systems and the many safeguards stopping cyber-crime, are working hand-in-hand with extensive customer education to prevent the loss of potentially life-changing amounts of money to scammers,” he said.

“With the help of our customers, the instance and success of scams can be reduced even further.”

To detect and stop likely scams in their tracks, the Bank partners and collaborates with industry and law enforcement and analyses customer behaviours, ensuring criminals employing complex scamming techniques are meeting their match in the Bank’s people and technology.

Remote access scammer blocked by Bendigo Bank

Mr Gordon tells of a recent case, in which a 75-year-old Queensland woman fell victim to a remote access scam, but the Bank was able to prevent a potential $40,000 loss.

“Our customer was served a fake pop-up on her home PC, which prompted her to call a fraudulent number to ensure her device was secure. When she called, the scammer directed her to the download malicious software that led to the compromise of her bank accounts,” Mr Gordon recalled.

“A transaction just under $40,000 was in progress when the Bank’s systems were alerted. An investigator assessed the size, nature, location and destination account of the transaction as unusual for our customer, and was able to quickly contact them to establish she was in fact in the process of being scammed,” he said.

“Incredibly, she was on the phone to the scammer who had accessed her accounts remotely via her device when our team member called. Thanks to our swift intervention and processes, we were able to prevent these funds from being lost,” he said.

According to ScamWatch, last financial year saw more than 4,700 reports of remote access scams that were not able to be prevented, resulting in more than $5.2 million lost.

Mr Gordon said all unsolicited contact requesting information or device access should be treated as suspicious.

Signs of a remote access scam to look out for:

1. Unexpected pop-up messages urging immediate action
2. Requests to download and install unknown software
3. Unsolicited calls from individuals claiming to be from reputable organisations
4. Unusual activity on your computer or device.

If you think you've been scammed, visit www.bendigobank.com.au/security  immediately to report it and get support. 

Bendigo Bank offers face-to-face education to help its customers and the community safely navigate digital banking. The 30-minute, standardised classes for customers and local community groups highlight the benefits and importance of getting digitally connected, staying safe and recognising and preventing scams and fraud. Customers are encouraged to enquire at their local Bendigo Bank.