Frequently asked questions
About Easy Money card upgrade program
Why is Bendigo Bank upgrading from the Easy Money card to a Debit Mastercard®?
As part of our commitment to offer our customers more value, we have conducted a comprehensive review of our debit card products. As a result, Easy Money card will be replaced with the new Debit Mastercard. With a great range of new features, we think you’ll agree your upgrade to the Debit Mastercard is something to get excited about.
What are the key benefits of upgrading across to a Debit Mastercard?
The Debit Mastercard allows you to continue using their card as you do now, with the added benefits of:
- Online shopping
- Tap & Go™
- Overseas card access with even more security
What do I need to do?
Bendigo Bank will look after the whole process. All you need to do is ensure your contact details are up to date and activate your new card when it arrives.
When is the launch of the new Debit Mastercard upgrade program?
Communications will be sent in multiple stages, beginning in June 2023.
What if I don’t want to use some of the added features of a Debit Mastercard?
Using Card Controls in your e-banking app, you can toggle off certain transaction types (online, international etc) and some merchant types (gambling, video games etc). You can find more information at manage my transactions page.
Card activation
When will I receive my new Debit Mastercard?
You will receive a notice from us first, then in around 30-45 days you will see your new card arrive in the mail.
What do I need to do when I receive my new Debit Mastercard?
Simply follow the instructions on the card mailer to activate your card and start spending.
When does a customer need to activate their new Debit Mastercard by?
You should activate your card as soon as you receive it to ensure you don’t lose card access to your account.
Once I activate my new Debit Mastercard, what happens to the existing Easy Money card?
Bendigo Bank will close this off for you. You will just be required to dispose of the card.
PIN setup
Will I require a new PIN?
Yes, you will be required to set a new PIN when you activate the card.
Can I reuse the same PIN on my new Debit Mastercard?
You can set any PIN number you wish on your new card. We suggest this is a completely new PIN for security purposes.
Digital wallets
Can I load my new card onto digital wallets?
Yes, you can. For detailed information on how to do this for your preferred digital wallet, see Mobile payments.
Card replacement
How do I find out where my new replacement Debit Mastercard is?
If you have already received the first notice from us, your card will be with you within the next 30-45 days. If it is past this time but you haven’t received your card, you can close the card in your e-banking or by calling us at 1800 035 383.
Will my account number change?
No, your account number & account type will remain the same.
Will my card number change?
Yes, you will receive a brand new card number.
Account changes - personal details
What happens if I need to change my account details whilst the campaign is running?
Please ensure all your contact & account details are updated as soon as you can.
Where will my new Debit Mastercard be sent?
All notices and the card will be sent to your main postal address and email address in our system.
Things you should know
Terms, conditions, fees and charges apply and are subject to change. Mastercard and the circles design and Tap & Go are registered trademarks of Mastercard International Incorporated. Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879.
