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Manage my transactions

Learn how to dispute or block a transaction.

Dispute a transaction

To keep yourself protected, check your statements carefully when they arrive, and review your account transactions regularly online.

Before you officially dispute a transaction, we recommend you query the transaction with the merchant yourself as it can be as simple as forgetting you purchased something.

Here are some simple tips:

Compare your receipts and statement

Your receipts might help identify transactions when you don’t recognise the name of the merchant on your statement. If you don’t have a receipt, you can review your transaction history on e-banking – simply click on the transaction in question and it will bring up the details.

You don’t remember the transaction

It could be that an additional cardholder made the transaction and you weren’t aware, so be sure to check with them first.

 

 

The dates are different

There may be a delay between the actual purchase and when it’s charged to your account. Look for the transaction amount a few days after the purchase date.

Contact the merchant directly

The merchant may be able to assist with resolving your enquiry and giving them a call is often the quickest and easiest way to obtain a refund or find out what was purchased.

 

Once you’ve covered these steps, if you still notice an error or a possible unauthorised transaction/s, please advise us immediately.

Disputing a transaction

If you've been unable to resolve a dispute directly with the merchant relating to your goods and services, you can dispute the transaction through the card scheme. We will investigate the transaction on your behalf in line with the relevant Card Scheme Rules and E-Payments code.

The dispute process can take up to 45 days. In the instance we require further information to assist us with your dispute we will be in contact with you. If you wish to dispute a transaction you will need to notify the Bank as soon as you're able to. Our ability to dispute a transaction on your behalf may be lost if you notify us outside of the timeframes set by the Card Scheme Rules.

For more information, please refer to the relevant terms and conditions for your card.

How to dispute a transaction

If you wish to dispute a transaction, you should do so as soon as possible and in agreement with the terms and conditions of your card.

You can dispute a transaction by:

Contact us
  • Calling our Credit Card Team on 1300 236 344 and select option 0 and then option 4. We’ll then guide you through the process.
  • Contact any Bendigo Bank branch.
Send us a secure message

Send us a secure message by logging into Bendigo Bank e-banking or via our app. Be sure to list the transactions and your reason for dispute.

Complete our dispute advice form

Download and complete our Card Transaction Dispute Advice form and email to the Cards Disputes Team. If you are unable to download the form please call us on 1300 236 344.

For more information on your rights under the chargeback rules, please refer to the terms and conditions associated with your card.

Blocking transactions

Keep your card and money safe

One of the conveniences of having a card is knowing that your money is safe, and your transactions are protected. An easy way to stay in control of your card is by blocking certain transactions that aren’t used or required by you. These include:

Overseas transactions (when you are in Australia).

Contactless purchases in Australia and overseas.

Specific merchant groups (e.g. gambling, video gaming).

Online transactions (until you want to shop online).

You can also place an immediate temporary block on all transactions if you lose or misplace your card and unblock it again if you find it.

How to stop transactions on your card

1
Log in to Protect+Pay, (if you don’t have it you can find out more and download it here).
2
Select the card you want to block transactions for.
3
Tap ‘Card Controls’, then tap ‘Allowable Transactions’ or ‘Merchant Categories’.
4
Toggle ‘Block all’ if you’ve temporarily misplaced your card or;
5
Toggle each individually.
6
Tapping on the i (information) next to the transaction will provide further information if needed.

If you don’t have access to the Protect+Pay app, you can request blocks be put in place over the phone or by visiting your local Bendigo Bank branch. Call 1300 236 344 to find out more.

Terms, conditions, fees and charges apply. All information is correct as at 30 September 2020 and is subject to change. Full details available on application. Lending criteria apply. Interest rate and annual fee current at 30 September 2020. Rates and fees are subject to change. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 Australian Credit Licence 237879.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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