Find out about our latest scam alerts and what to do if you've received a suspicious SMS.
Bendigo Bank branded phishing emails
April 2024
The Bank is currently aware of scammers targeting Bendigo Bank customers via email. The phishing emails include Bendigo Bank images and branding asking recipients to open an attached .HTML file to view important changes or to electronically sign a document. HTML attachments must be viewed with extreme caution and never open these without first checking the email is valid.
Do not click the link in these emails.
Remember:
- We will never ask you to login to Internet Banking via a link sent in an email;
- Never click on a link if you feel uncomfortable, or are not sure about an email.
If you have received a suspicious email you can forward it to phishing@bendigoadelaide.com.au for investigation.
Term Deposit Scams on the rise
March 2024
Scammers are sending emails pretending to be from financial institutions and promoting false investment options for Fixed Term Deposits. These emails are realistically branded making it difficult to spot it is an investment scam.
Signs it could be a scam:
- unsolicited contact especially when the contact is in relation to an investment opportunity
- the email comes from a gmail or Hotmail account i.e. non-corporate
- the email address is a variation of the company email address i.e. @bendigo-savings.com or @bendigoapply.com
- Investment returns promised seem too good to be true
- email contains spelling mistakes and/or grammatical errors.
Not sure if the email is an investment scam? Visit Investor alert list - Moneysmart.gov.au - this alert list can help you know which companies, business and websites (or ‘entities’) are not to be trusted.
Remember:
It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.
If you’re unsure or need help identifying whether the contact is legitimately from Bendigo Bank, call us on 1300 236 344
Fake Bendigo Bank emails
October 2023
The Bank is currently aware of scammers targeting Bendigo Bank customers via email. This email includes Bendigo Bank images and branding and is asking recipients to verify or update accounts. If you click on the link, you will be taken to a phishing website.
Do not click the link in this email.
Remember:
- We will never ask you to login to Internet Banking via a link sent in an email;
- Never click on a link if you feel uncomfortable, or are not sure about an email.
If you have received a suspicious email you can forward it to phishing@bendigoadelaide.com.au for investigation.
Let us know ASAP if you think you have been the victim of a scam
If you need help or more information
Phone
If you have clicked on any suspicious links and entered your e-banking details:
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
SMS
If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation.
Please note you will not receive a personal response from 0429 557 997.
If you have received any suspicious emails, you can forward them to us via email.
Please note you will not receive a personal email response from us.
