Find out about our latest scam alerts and what to do if you've received a suspicious SMS.
False billing scams targeting university students
December 2024
The Bank is aware of scammers currently targeting students by impersonating Australian universities and seeking payment of ‘overdue tuitions fees.’
What to look out for:
- The subject line may include phrases like, ‘Final Reminder: Tuition Fee Outstanding Payment’;
- The email contains spelling, and grammar mistakes and sets the payment deadline as the same day the email is sent, creating a sense of urgency;
- It contains instructions to make a payment directly to a bank account and send proof to different email address;
- It includes threats of legal action if the payment is not settled.
How to protect yourself:
- Do not click any links, open attachments or reply to the email;
- If you have received an email like this – take the time to contact your university using contact details you've found independently, not on the email.
Remember:
- Stop. Take the time to contact your university using contact details you've found independently.
- Think. Ask yourself if you really know who you are communicating with. Scammers can make emails look authentic by copying logos, colours and ABNs.
- Protect. Act quickly if something feels wrong.
If you think you have been a victim of a scam, report it at bendigobank.com.au/security/report-suspicious-activity/ or call us directly on 1300 236 344.
Fake new device login emails
November 2024
The Bank is currently aware of Bendigo Bank branded phishing emails targeting customers. The scam email states a new device log in was detected and asks customers to call a fake security hub number.
These are not legitimate Bendigo Bank communications. Please do not click on any links or call the number in the email.
If you have received a suspicious email, you can forward it to phishing@bendigoadelaide.com.au for investigation.
If you think you have been a victim of a scam, report it at bendigobank.com.au/security/report-suspicious-activity or call us directly on 1300 236 344.
Phishing scam email example:
Fake bank bond investment scams
October 2024
Bendigo Bank is aware of scammers targeting customers with fake bond investments from various banks across Australia. Imposter investment companies are using fake websites, login pages and Australian ABNs and ASFLs to appear authentic and improve their legitimacy.
Learn more about investment scams, how to spot them and protect yourself.
If you think you have been a victim of a scam report it at bendigobank.com.au/security/report-suspicious-activity/ or call us directly on 1300 236 344.
Let us know ASAP if you think you have been the victim of a scam
If you need help or more information
Phone
If you have clicked on any suspicious links and entered your e-banking details:
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
SMS
If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation.
Please note you will not receive a personal response from 0429 557 997.
If you have received any suspicious emails, you can forward them to us via email.
Please note you will not receive a personal email response from us.
