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Alerts

Find out about our latest scam alerts and what to do if you've received a suspicious SMS.

Bank impersonation scams

May 2024

Scammers are using technology to trick their victims by making the call appear to come from one of the Bank’s legitimate phone numbers of +613 5485 7872 or +613 5485 7123, or by sending a text that appears in the same conversation thread as genuine bank messages.

Communications often have a sense of urgency to them, such as fraudulent activity raising red flags, or a frozen account.

Remember:

  • We will never ask you to move your funds to a ‘safe account’;
  • Never provide your 6-digit Internet Banking security code to anyone - in person, over the phone or online even if they claim to work for your bank and have personal information about you'
  • Never provide a caller with remote access to your computer;
  • We will never ask you for your Internet Banking PIN, Internet Banking password or 6-digit Internet Banking security code;
  • We will never ask you to login to Internet Banking via a link sent in an SMS or sent in an email;
  • We may call from time to time and ask to verify your identity by asking for your verbal password. However, we will never ask you for any PIN, password or security code relating to your Internet Banking. If you feel uncomfortable, you can always verify our branch contact details on our website and call us back.
  • If you ever feel uncomfortable, or not sure about a call, please hang up and call us on 1300 236 344.

Learn more about how to spot a scam.

Bendigo Bank branded phishing emails

April 2024

The Bank is currently aware of scammers targeting Bendigo Bank customers via email. The phishing emails include Bendigo Bank images and branding asking recipients to open an attached .HTML file to view important changes or to electronically sign a document. HTML attachments must be viewed with extreme caution and never open these without first checking the email is valid.

Do not click the link in these emails.

Remember:

  • We will never ask you to login to Internet Banking via a link sent in an email;
  • Never click on a link if you feel uncomfortable, or are not sure about an email.

If you have received a suspicious email you can forward it to phishing@bendigoadelaide.com.au for investigation.

Term Deposit Scams on the rise

March 2024

Scammers are sending emails pretending to be from financial institutions and promoting false investment options for Fixed Term Deposits.  These emails are realistically branded making it difficult to spot it is an investment scam.

Signs it could be a scam:

  • unsolicited contact especially when the contact is in relation to an investment opportunity
  • the email comes from a gmail or Hotmail account i.e. non-corporate
  • the email address is a variation of the company email address i.e. @bendigo-savings.com or @bendigoapply.com
  • Investment returns promised seem too good to be true
  • email contains spelling mistakes and/or grammatical errors.

Not sure if the email is an investment scam? Visit Investor alert list - Moneysmart.gov.au - this alert list can help you know which companies, business and websites (or ‘entities’) are not to be trusted. 

Remember:

It’s important to seek independent financial advice before determining if an investment opportunity is right for you. If you feel pressured to make a payment or lock in an investment immediately – don’t.

If you’re unsure or need help identifying whether the contact is legitimately from Bendigo Bank, call us on 1300 236 344

Let us know ASAP if you think you have been the victim of a scam

If you need help or more information

Phone

If you have clicked on any suspicious links and entered your e-banking details:

Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)

Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT

*Excludes Christmas Day

SMS

If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation. 

Please note you will not receive a personal response from 0429 557 997.

Email

If you have received any suspicious emails, you can forward them to us via email. 

Please note you will not receive a personal email response from us.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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