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Suspicious email

Never click on a link in an email. If you have received a suspicious email you can forward it to

Suspicious SMS

Bendigo Bank will never ask you to click on a link in an SMS text message. If you receive a text message that you suspect is trying to impersonate Bendigo Bank, please forward it to 0429 557 997, or take a screenshot and email it to Then delete the message.

Please be aware that a personal response will not be sent to any SMS text messages you send.

Unrecognised transactions

For unrecognised transactions, contact us on 1300 236 344 (option 2 then option 6), or visit any Bendigo Bank branch.

You can also send us a secure message through your e-banking, or via our app.  Be sure to list the unrecognised transactions.

Download and complete our Card Transaction Dispute Advice form and email to the Cards disputes team.

Lost or stolen card

You can report lost or stolen cards in branch, by phone, or instantly via our e-banking app.

Visit our lost or stolen cards page.

Suspicious phone call

If you receive a suspicious phone call (that you suspect might be a scammer), and you’ve have provided any personal or account information, contact us immediately on 1300 236 344 (option 4 then option 2), or by visiting any Bendigo Bank branch.

If you receive a suspicious call but did not provide any personal or account information, contact us at your earliest convenience.

3 steps to remember

  • Stop - don't give money or personal information to anyone if you're unsure.
  • Think - ask yourself, could the message or call be a fake?
  • Protect - act quickly if something feels wrong.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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