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Impersonation scams

What are impersonation scams

Scammers impersonate people or businesses you trust in order to steal your money or personal information. They often contact you with a sense of urgency, hoping to catch you off guard.

They may come through as:

  • Businesses: like banks, ATO, Telstra, or Amazon.
  • Friends or family: they use technology to make their emails, texts, or calls appear to come from someone you know.

And are becoming increasingly sophisticated and harder to identify.

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20 million dollars was lost to bank impersonation scams in Australia in 2022 . Here’s what you need to know.

A bank impersonation scam involves emails, texts or phone calls claiming to be from your bank. These scams attempt to capture your personal or financial data.

Here are three important warning signs that an email, text, or phone call from your bank isn’t legitimate.

  1. Urgency or threats - scammers will attempt to get you to act quickly by demanding urgent action or using strong language to instil fear.
  2. Tone or wording - even if a message appears in the same thread as genuine messages from your bank, unusual tone, wording or spelling errors can indicate a scam.
  3. Links to update your details - never click links in text messages or emails claiming to be from your bank, especially if it’s a request to update your information.

Bendigo Bank will never ask for your details, or to transfer money. We will never ask you to download software or login via a link sent through email or SMS.

If you are speaking to someone claiming to be from Bendigo Bank, and you are unsure if the caller is legitimate, hang up and contact us directly on 1300 236 344.

Who are you talking to?

We are aware of a recent email phishing campaign that targeted Bendigo Bank customers. The message claimed to be from Bendigo Bank and included a website link that if clicked, led to a fake Bendigo Bank website asking you to login to e-banking. 

Don't.

We will never ask you to click on a link in an email (or SMS text message) to login to e-banking.

Sometimes an SMS alert is also sent prior to a 'cold call scam' that seemingly looks like it is Bendigo Bank.

How to protect yourself

  • Take a minute and remain calm: consider what you’ve learned about different kinds of scams, then ask yourself ‘who’s really there?'.
  • The Bank will never ask you to transfer / pay money into another ‘safe’ bank account.
  • Never provide your password or PIN to anyone, even if they are claiming to be from Bendigo Bank and have personal information about you.
  • Check that the message is real by contacting the person or organisation directly using details you find yourself (e.g. official website).
  • Install anti-virus software on your computer/device to help detect suspect websites being accessed by your computer or device.
  • Always access the official website or mobile app directly, never via a link.
  • Don’t open or download any attachments or apps.
  • Don’t click on links in text messages or emails - we will never send a link in an SMS.
  • Look out for changes in caller IDs - this could include unfamiliar numbers, special characters, or calls from different locations.

Let us know ASAP if you think you have been the victim of a scam

If you need help or more information

Phone

If you have clicked on any suspicious links and entered your e-banking details:

Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)

Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT

*Excludes Christmas Day

SMS

If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation. 

Please note you will not receive a personal response from 0429 557 997.

Email

If you have received any suspicious emails, you can forward them to us via email. 

Please note you will not receive a personal email response from us.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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