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Messages in e-banking

Messages is a secure email service available in e-banking.

The service allows you to send account information and enquiries to Bendigo Bank in a confidential and secure manner. Your message will automatically include your e-banking Access ID so that we can identify you as the sender.


View or send messages

To view a message:

  1. Select the Support tile (found in the More menu in the Bendigo Bank app)
  2. Select Messages


To send a message:

  1. Select the Support tile (found in the More menu in the Bendigo Bank app)
  2. Select Messages
  3. Select Write a Message
  4. Write your message
  5. Select Send Message


If your request is urgent, please call us on 1300 236 344.

Please do not send your card number via the Messages service.

Message notifications

If you have new messages, a badge indicating how many will appear on the Support tile. If there are more than 99 new messages, an exclamation mark will appear in the badge.

Once you view the Messages tab, the badge will disappear, even if you do not read each new message.

Cancelling cheques

You can request to cancel a cheque in e-banking using the Messages service:

  1. Select the Support tile (found in the More menu in the Bendigo Bank app)
  2. Select Messages
  3. Select Cancel a Cheque
  4. Complete the required information
  5. Select Submit

Archiving messages

Messages cannot be deleted, but they can be archived by opening a message and selecting Archive.

To view archived messages:

  1. Select the Support tile (found in the More menu in the Bendigo Bank app)
  2. Select Messages
  3. Scroll to the bottom
  4. Select Show archived messages


Each message must be archived individually.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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