If your card is lost or stolen, you need to report it immediately via the Bendigo Bank app or contact us by phone.
Instant card protection at your fingertips
If you want instant control over your cards, register for e-banking.
e-banking allows you to temporarily block a lost card while you look for it and unblock it when you find it. Or if it's gone for good, you can cancel your card and order a replacement at the touch of a button. And our handy PIN changer lets you personalise your card's PIN in seconds.
This added feature gives you more control over how your cards are used, along with the benefit of knowing that the controls are instant and can be changed at any time without having to visit or call us.
1Log in to e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to temporarily block.
2Click or tap 'Temporarily block card'.
3The card image will display a padlock and 'Card is blocked' text to indicate your card is now blocked.
4When you find your card, simply click or tap 'Unblock card' and you're back in business.
NOTE: If you temporarily block your card the result is instant and all transactions, including any recurring payments, will stop.
There's good news though - if you've uploaded your card to your mobile device, e.g. via Apple PayTM or Google PayTM, you can continue to make everyday purchases from your account.
If you can't find your card within a reasonable timeframe, we strongly recommend you report it lost or stolen.
Report lost or stolen
1Log into e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to report as lost or stolen.
2The next screen displays the card you have reported and the address where your new card will be posted. If the address is incorrect, please call us so we can update your information.
3Click or tap 'Report card lost or stolen'.
4Your new card is on the way!
Need to contact us?
Things you should know
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