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Lost or stolen cards

If your card is lost or stolen, you need to report it immediately via the Bendigo Bank app or contact us by phone.

Instant card protection at your fingertips

If you want instant control over your cards, register for e-banking.

e-banking allows you to temporarily block a lost card while you look for it and unblock it when you find it. Or if it's gone for good, you can cancel your card and order a replacement at the touch of a button. And our handy PIN changer lets you personalise your card's PIN in seconds.

This added feature gives you more control over how your cards are used, along with the benefit of knowing that the controls are instant and can be changed at any time without having to visit or call us.

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What to do if you your card is lost or stolen

Temporarily block

If you've lost or misplaced your card, but you're pretty sure it'll show up again, you can place a temporary block on its usage until you find it. A temporary block is exactly that - temporary - so you can easily unblock your card when it's safely back in your hands.

Here's how:
  • 1
    Log in to e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to temporarily block.
  • 2
    Click or tap 'Temporarily block card'.
  • 3
    The card image will display a padlock and 'Card is blocked' text to indicate your card is now blocked.
  • 4
    When you find your card, simply click or tap 'Unblock card' and you're back in business.

NOTE: If you temporarily block your card the result is instant and all transactions, including any recurring payments, will stop.

There's good news though - if you've uploaded your card to your mobile device, e.g. via Apple PayTM or Google PayTM, you can continue to make everyday purchases from your account.

If you can't find your card within a reasonable timeframe, we strongly recommend you report it lost or stolen.

Report lost or stolen

If your card is lost for good or even worse, has been stolen, it's important you act immediately and report it. Doing so will give you peace of mind that your account is protected, and a new card is on its way. 

Here's how:
  • 1
    Log into e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to report as lost or stolen.
  • 2
    The next screen displays the card you have reported and the address where your new card will be posted. If the address is incorrect, please call us so we can update your information.
  • 3
    Click or tap 'Report card lost or stolen'.
  • 4
    Your new card is on the way!

Need to contact us?

If your card is lost or stolen, it's important you take immediate action to report it. Our helpful team are here for you 24/7 if you need to speak with us, or have any questions.



1800 035 383


Contact your nearest Bendigo Bank branch.



+61 3 5485 7872 (24 hours x 7 days)

Things you should know

*Terms and Conditions apply. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Touch Bar is a trademark of Apple Inc.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see

Google Pay is a trademark of Google LLC.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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