If your card is lost or stolen, you need to report it immediately via the Protect+Pay app or contact us by phone.
Lost or stolen card
If your card is set up on Protect+Pay:
- If you think you might have misplaced your card, you can temporarily block your card while you look for it and unblock your card when you find it.
Go to the Protect+Pay app, select 'Report Lost or Stolen Card', and select the 'Temporarily Block Your Card' option.
- You can also cancel your lost or stolen card and order a replacement by selecting 'Report Lost or Stolen Card', and select the 'Lost' or 'Stolen' option.
If your card is lost or stolen contact Bendigo Bank immediately to stop your card.
Note: Your replacement card will arrive in 3 to 10 business days depending on the postal time frame in your area.
Telephone: +61 3 5485 7872 (24 hours x 7 days)
What happens next?
For your safety, if you report your card lost or stolen, it is permanently blocked and cannot be used again, even if you find it later.
If your card had previously been added to your mobile device:
- Your replacement card will automatically be updated on your mobile device within 2 hours from when your new card is ordered.
Your new card will arrive within 3 to 10 business days depending on where you live.