Know your worth! Switch to home and contents insurance through the Better Big Bank
Why choose home and contents insurance through us?
Insurance you can rely on is worth its weight in gold.
And when it’s arranged by Australia’s Most Trusted Bank^, you can be confident it’s insurance worth having.
Flood, storm & storm surge
Cover for loss or damage to your home and contents caused by flood, rainwater run-off, storm, storm surge and tsunami.1
Temporary accommodation
If your home can't be lived in after a covered event, CGU pays for temporary accommodation.2
Building and Contents Plus gives you 2 years' temporary accommodation if you can't live in your home.
Fire
Cover for loss and damage to your home and items caused by fire (including bushfire).
Liability for injury or damage
Cover for your legal liability in some situations if someone’s injured or their property’s damaged (up to $20m).3
Compare building and contents, contents and building insurance
$20M in Liability Cover included in all policy options. Automatically access up to $20 million of cover for liabilities and legal costs per incident covered by your policy.
Building and contents insurance
Protect your home inside and out with combined Building and Contents Insurance. Your building and items will be covered for a range of incidents.
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Theft & vandalism
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Flood, storm & storm surge1
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Rebuilding your home
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Fire
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Temporary accommodation.2
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Emergency repairs
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Visitors' belongings
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Liability for injury or damage 3
Optional cover:
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Accidental damage4
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Valuable contents
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Motor burnout5
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Portable contents6
Building insurance
Covering both the dwelling you live in, plus any other buildings on your property - like sheds and garages.
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Theft & vandalism
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Flood, storm & storm surge1
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Rebuilding your home
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Fire
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Temporary accommodation.2
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Liability for injury or damage3
Optional cover:
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Accidental damage4
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Motor burnout5
Contents insurance
Cover for a wide range of items - from furniture to jewellery to TVs and laptops. It even covers your carpet and curtains.
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Theft & vandalism
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Flood, storm & storm surge1
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Fire
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Temporary accommodation.2
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No excess for food spoilage7
Optional cover:
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Accidental damage4
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Valuable contents
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Motor burnout5
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Portable contents6
Get a quote today
Choose your cover type:
- Building and contents insurance
- Building insurance
- Contents insurance
Managing your insurance policy
Remember to review your policy regularly. It helps to do a few things at renewal time that could help reduce costs and manage your insurance policy.
Sum insured
As replacement and rebuild costs rise, your sum insured should rise too. To calculate an estimated replacement value, visit our calculator page.
Payment frequency
There's no extra charge if you pay fortnightly, monthly or quarterly. Adjusting your payment frequency to suit you could make it easier to manage your finances.
Excess
If you can afford to pay a higher excess when making a claim, increasing your excess may lower the premium you pay.
Easy to deal with, ready to help.
Get a quick quote online or if you prefer, speak to our dedicated insurance team over the phone today. Call 1300 557 155 between 8am–8pm (AEST/AEDT) weekdays. The team are insurance specialists who can support you directly and make sure you’ve got the level of cover you need.
Claims and account management
Contacting CGU Claims
Our partner CGU is here for you anytime, any day. Call CGU's claims team 24 hours a day, 7 days a week on 13 24 80 to make a claim.
Managing your policy online
For policies purchased or renewed after 16 June 2025, you can make certain updates online, such as adjusting your excess amounts or optional benefits.
Simply log in to your account to see the available options. For assistance and to set up your online account, call CGU at 1300 557 155.
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Tools and calculators
FAQs
Learn more about home, building and contents insurance with our quick FAQs.
Do I have to pay an excess?
Your quote for home insurance will clearly specify if there is any excess on your policy and, if so, how it will be calculated and paid.
Am I covered for flood?
Yes you are automatically covered in case of flood, regardless of which policy you choose. Your policy will specify the level of your cover and your entitlements in case your home is damaged by flood.
I'm buying a home. At what point should I insure it?
While this varies according to each state, it’s a good idea to take out cover as soon as contracts are signed and exchanged. This helps to safeguard your interest in the property and won’t leave you susceptible to any gaps in the current owner’s cover.
Your lender will likely ask you for evidence of a building insurance policy (also known as a certificate of currency) before your loan settles. You will need to list the lender as an interested party on the certificate, as they also have a financial interest in your property.
Building insurance
Can I insure for more than your online building calculator says?
Yes, you can. The calculation provided is just a guide. It's your responsibility to ensure your home is insured for its full replacement value. However, if you insure your home for more than the cost to repair, replace, or rebuild, CGU will only pay the actual cost of repairing, replacing, or rebuilding.
What is Accidental Damage Cover in My Home Insurance Policy?
Accidental damage cover protects you when unexpected mishaps occur around your home. For instance, if you accidentally put your foot through the ceiling while in the roof. Whether your building is covered depends on your policy. Accidental damage cover can be added as an optional benefit to your Building Standard policy. If you upgrade to Building Plus, it’s automatically included.
Can I Choose My Own Repairer for My Home Repairs?
Yes, you can choose who repairs your home. However, if you decide not to use one of CGU’s partner repairers, they won't be able to guarantee the workmanship or repairs that are completed, nor assist in managing the repairer regarding timeframes or quality. CGU will also only pay you the fair and reasonable amount that the repairs should cost.
Contents insurance
Can I insure for more than your online contents calculator says?
Yes, you can. The calculation provided is just a guide. It's your responsibility to ensure your home is insured for its full replacement value. However, if you insure contents for more than the cost to repair or replace, CGU will only pay the actual cost of repairing or replacing.
What is Accidental Damage Cover in My Home Insurance Policy?
Accidental damage cover protects you when unexpected mishaps occur around your home. For instance, it would cover you if your child accidentally knocked over the TV and broke the screen. Whether your contents are covered depends on your policy. Accidental damage cover can be added as an optional benefit to your Contents Standard policy. If you upgrade to Contents Plus, it’s automatically included.
Understanding the Difference Between General, Valuable, and Portable Contents.
General Contents: These are items you keep in and around your home that aren't permanently attached to the structure, like furniture.
Valuable Contents: These are part of your general contents but have a coverage limit of $2,500 in total for all items in the following categories: Works of art –Collections -Jewellery and watches. You can insure items in these categories for higher amounts by opting for Valuable contents as an additional benefit.
Portable Contents: These are items that you or your family can take outside of your home. Coverage for these items is only available if you choose Portable contents as an optional benefit.
I'm placing some contents items in storage, how do I ensure that my items are covered?
General contents held in storage can be covered under Home Insurance policy if you inform CGU before moving your items into storage and if CGU's acceptance criteria are met. Refer to the Product Disclosure Statement for information on items not covered while in storage. Please note that Valuable Contents are not covered while in storage.
Things you should know
^ Roy Morgan Risk Monitor 2024. Customers of Bendigo and Adelaide Bank Limited.
1 CGU don’t cover actions of the sea, such as tides and waves.
2 If you have Contents Insurance, and you're renting the home (a tenant), CGU pays the reasonable extra rent costs for temporary accommodation. If you own and live in your home (and it's part of a strata or similar scheme),CGU cover the reasonable costs of temporary accommodation. If you have Building Insurance with CGU Insurance, and you own and live in your home, CGU covers the costs for temporary accommodation that CGU agrees are reasonable and appropriate for you. Additional limits, exclusions and conditions apply.
3 Cover applies if the incident happens at your home (under Building insurance), and away from your home but still in Australia (under Contents insurance).
4 CGU doesn't cover fishing equipment, sporting equipment, musical instruments or firearms while they're in use.
5 CGU cover motors for up to 15 years after they were made, provided they are not covered by a warranty or used in your business.
6 Portable items are covered for loss, theft and accidental damage. Cover is up to $10,000 for each item unless you list it separately for more. There are other limits for items taken outside Australia or New Zealand, check the PDS. CGU don’t cover scratches and dents or items being cleaned or repaired. CGU doesn’t cover fishing equipment, sporting equipment, drones, musical instruments or firearms while they’re in use. CGU doesn’t cover bicycles while they’re being used in a competitive race or time trial.
7 CGU pays up to $500 for Contents Standard, or up to $2,000 with Contents Plus.
Excesses and exclusion periods may apply. Refer to your Certificate of Insurance. For detailed terms, conditions, limitations, and exclusions, please read the Product Disclosure Statement.
Bendigo and Adelaide Bank Limited (Bendigo Bank) ABN 11 068 049 178, AFSL 237879 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant the Product Disclosure Statement and Target Market Determinations available on this website.
