Together with RACQ Bank, we’re pleased to welcome you to Bendigo Bank, one of Australia’s most trusted banks*.
Over the following months you’ll receive communications from RACQ Bank and Bendigo Bank as we prepare to transition your products and accounts. You can visit this page regularly throughout your transition as we will update it with new information (as it comes available) as well as provide helpful product guides and handy FAQs.
What can I expect as a Bendigo Bank customer?
- Have access to hundreds of branches and ATMs Australia wide, including 70 branches across Queensland.
- Experience a wide range of competitive products, services and digital banking capability.
- Enjoy the convenience and security of 24/7 internet banking, phone banking or banking via the Bendigo Bank app.
- Feel good knowing your banking supports your community.
- Be supported by award winning customer service.
Your Bendigo Bank Changes Booklets
We’ve prepared a series of Changes Booklets to help you understand the changes that will apply to your RACQ Bank products after transition. Make sure you read through the ones that are relevant to you and contact our friendly team if you have any questions or would like to know more about our products and services.
These Changes Booklets provide information on:
- New terms and conditions.
- Any changes to interest rates, fees and charges.
- How you will access your accounts and make payments. 
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
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Bendigo business accounts and facilitiespdf, 1020 KB
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Business fees and chargespdf, 515 KB
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e-banking telegraphic transfer terms & conditionspdf, 343 KB
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Bendigo personal accounts facilities terms and conditionspdf, 846 KB
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Schedule of fees charges and transaction account rebatespdf, 429 KB
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Bendigo term deposit accounts facilitiespdf, 355 KB
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
While these terms and conditions are included in the booklet above, you can access them individually below for quick reference:
Who can I talk to?
If you have questions about your transition, please contact RACQ Bank.
If you have questions about your new Bendigo Bank products and accounts, please contact us.
Frequently asked questions
These FAQs are designed to help you through your transition to Bendigo Bank. We’ll be updating these frequently, so be sure to check back in when you need to.
You’ll be supported by RACQ Bank and Bendigo Bank throughout the process and can expect a smooth and easy transition, being kept up to date each step of the way.
If you have a question relating to a Bendigo Bank product or service, you can call us on 1300 236 344.
If you have questions about your existing RACQ Bank products and services, please visit www.racq.com.au or call 1800 637 013.
If you have any questions relating to the transition from RACQ Bank to Bendigo Bank, please visit www.racq.com.au or call 1800 637 013.
The Bendigo Bank Privacy Policy contains important information about how we manage and protect your personal information. You can view our policy at bendigobank.com.au/privacy-policy
The letters we’ll send you in September will contain your new Bendigo Bank customer and account numbers, as well as your access ID which will advise you how to access Bendigo Bank e-banking.
We're big for customers in more ways than one
We're bigger for supporting Australians to thrive.
Big on security
Every day we work to protect our customers money and personal information. We're committed to helping customers bank safely online and feel protected.
Big on accessibility
Bank anywhere, anytime. Our customers have the choice to bank online, over the phone, via our app, or in person at a branch because we make banking easier for everyone.
Big on digital banking
We’re bigger for helping customers feel confident in today’s digital world. With internet banking being just one of the ways we make banking easier for everyone.
The better big bank
When it comes to banking, we’re big. When it comes to our customers, we’re bigger for you.
Things you should know
All information including interest rate is subject to change without notice. The effective date for each terms and conditions document is featured on the cover page.
*Source Roy Morgan Trust Monitor, 2023-2025
