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Protect my card

Following some basic safety rules with your card can help keep you protected.

Keep you and your card protected

Follow some basic safety rules with your card
Your card
  • Carry your card with you, or keep in a safe place.
  • Do not hand over your card when making a purchase.
  • If you are not using your card anymore or it has expired, destroy it immediately by cutting it in half diagonally through the chip.
  • If you need to contact us about your card or account, never include your full card number in an email. Instead, contact us by phone or send us a secure message via e-banking or the Bendigo Bank app.
  • Do not take a photo of your card and share it, particularly on any social media platforms.
  • Never provide your card details to anyone who phones or emails – staff from Bendigo Bank will never request this information from you.
Your PIN, passwords and access numbers
  • Do not select a PIN, password or access number that is easily identified with you (e.g. your date of birth, your post code, part of your phone number).
  • Protect your PIN, passwords and access numbers by not telling anyone (even if they say they're calling from Bendigo Bank).
  • Don’t write your PIN, password or access numbers down anywhere.
  • Notify us immediately if your card or PIN has been lost, stolen or compromised.
  • At an ATM or EFTPOS device make sure no one is watching your PIN; if you see anything suspicious, don't use it.
  • To set up a new PIN or change your existing PIN, you can either call 1800 035 383 and follow the prompts; or at a Bendigo Bank ATM; or request a unique SMS PIN; or do this online via the 'Cards' section within e-banking.
Your transactions
  • Make online or telephone purchases only with reputable and well-known companies.
  • Only provide your card details when making purchases – do not provide them for any other reason.
  • Keep receipts from internet transactions, check them against your statement, and report discrepancies.
  • Keep us up to date with your contact details so we can contact you quickly about any suspicious transactions.
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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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