Protect my card

Carry your card with you, or keep in a safe place.

Do not hand over your card when making a purchase.

If you are not using your card anymore or it has expired, destroy it immediately by cutting it in half diagonally through the chip.

If you need to contact us about your card or account, never include your full card number in an email. Instead, contact us by phone or send us a secure message via e-banking or the Bendigo Bank app.

Do not take a photo of your card and share it, particularly on any social media platforms.

Never provide your card details to anyone who phones or emails – staff from Bendigo Bank will never request this information from you.

Do not select a PIN, password or access number that is easily identified with you (e.g. your date of birth, your post code, part of your phone number).

Protect your PIN, passwords and access numbers by not telling anyone (even if they say they're calling from Bendigo Bank).

Don’t write your PIN, password or access numbers down anywhere.

Notify us immediately if your card or PIN has been lost, stolen or compromised.

At an ATM or EFTPOS device make sure no one is watching your PIN; if you see anything suspicious, don't use it.

To set up a new PIN or change your existing PIN, you can either call 1800 035 383 and follow the prompts; or at a Bendigo Bank ATM; or request a unique SMS PIN; or do this online via the 'Cards' section within e-banking.

Make online or telephone purchases only with reputable and well-known companies.

Only provide your card details when making purchases – do not provide them for any other reason.

Keep receipts from internet transactions, check them against your statement, and report discrepancies.

Keep us up to date with your contact details so we can contact you quickly about any suspicious transactions.