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Frequently Asked Questions

Mobile e-banking
General Q &A
Bendigo e-banking Features
Protecting Your Banking Information
Security Tokens
Technical Requirements
Payments - BPAY® /Pay Anyone
Funds Transfer and Account Information


Mobile e-banking

1. What is Mobile e-banking?
2. Do I need to register for Mobile e-banking?
3. What does the term Classic mean?
4. Are there any additional Fees and Charges for using Mobile e-banking?
5. What type of Mobile device can I use with Mobile e-banking?
6. How do I get Mobile e-banking on my Mobile?
7. Can I download an App?
8. Do I need to download an App for Mobile e-banking?
9. Can I use Mobile e-banking anywhere?
10. Do I need to use a token for Mobile e-banking?
11. What should I do if I cannot logon to Mobile e-banking?
12. Can I use Mobile e-banking on my computer?
13. Why doesn’t Mobile e-banking offer the same options as the Classic e-banking?
14. Can I make payments on my Mobile?
15. How can I identify my accounts on Mobile e-banking?
16. How can I change the number of accounts displayed in Mobile e-banking?
17. How can I authorise a transaction that requires two or more to sign?
18. How can I swap between Mobile e-banking and Classic e-banking?
19. How can I provide feedback on Mobile e-banking?
20. What is the time-out limit in Mobile e-banking?
21. Why do I get logged out if I select the browser ‘Back’ or arrow options?
22. Can I send a receipt for payments from Mobile e-banking?

General Q & A

1. What is Bendigo e-banking?
2. How do I apply for Bendigo e-banking?
3. When can I use the Bendigo e-banking service?
4. Are there any fees charged for using the Bendigo e-banking service?
5. Can I access Bendigo e-banking from my mobile phone?
6. Who do I contact if I have any questions or comments regarding the Bendigo e-banking service?
7. What should I do if I am not a Bendigo Bank customer but want to use the Bendigo e-banking service?
8. How do I register my email address?

e-banking Features

1. Can I use Bendigo e-banking to access my Personal and Business Accounts?
2. Can I use Bendigo e-banking to make payments to accounts at other banks?
3. Are there any accounts that I can't transfer funds from?
4. Can I download transactions to a financial management software package such as MYOB?
5. What is the 'Authorisations' feature?
6. What is the 'Payments' feature?
7. What is the 'Secure Email' service?
8. Am I able to order cheque books and bank statements via the Bendigo e-banking service?

Protecting Your Banking Information

1. What security measures has the bank put in place to protect my data?
2. How do I change my Bendigo e-banking logon PIN?
3. Do joint account holders, such as my spouse, have to sign up individually to access the Bendigo e-banking service?
4. Can I allow other people to access my accounts using Bendigo e-banking?
5. What do I do if I forget my Access ID and PIN?
6. Can I use the same PIN for Phone Banking and Bendigo e-banking?
7. What can I do to ensure the protection of my banking details?
8. What should I do if I think somebody else is accessing my accounts without permission?
9. What is the purpose of data encryption?
10. Why does my e-banking session automatically time-out?

Security Tokens

1. What do I do if I already have a Security Token?
2. Why do I need a Security Token?
3. What is a Security Token?
4. What is the difference between the two Security Tokens?
5. How do I order a Security Token?
6. How do I know if I have been made the offer to order a security token online?
7. How much is a Security Token?
8. Will I receive a Tax Invoice?
9. Can I order a Security Token now?
10. How long will it take to deliver once I order a Security Token?
11. How do I know the status of my order?
12. What should I do if I lose my Security Token?
13. What if I need a replacement Security Token?
14. My Security Token is not working – what should I do?
15. What if I haven’t received the token I ordered online?
16. What if I wish to change the Security Token options?
17. How do I activate the Security Token for a service?
18. Which services can I activate the Security Token for?
19. Can I share a Security Token?
20. My Security Token is displaying an unusual message - what does it mean?

Technical Requirements

1. Do I need any special software or hardware to enable access to Bendigo e-banking?
2. What type of browser do I need to access Bendigo e-banking?
3. Are some browsers safer than others?
4. Who can I call if I have problems accessing the Internet?
5. What screen resolution should I use for the Bendigo e-banking service?
6. Browser requirements
7. Should I use a browser that offers a 'Password Manager' feature?
8. How do I find out my browser version?
9. What are session cookies?
10. Can I receive session cookies from the Bendigo e-banking site but block others?
11. I am receiving an incomplete print of the Account History/Search details or other pages. What do I do?
12. I have just installed Windows XP Service Pack 2 (SP2) and am unable to access the Bendigo e-banking logon page. What do I do?
13. Using the window close button after log off does not respond for my browser

Payments - BPAY® / Pay Anyone

1. What is the Bill Payment (BPAY®) service?
2. What is the 'Pay Anyone' service?
3. What details are required to make payments to an account belonging to another person or business?
4. How long does it take for a Pay Anyone payment to reach another bank?
5. How long does it take for a Bill Payment (BPAY®) transaction to reach a Biller?
6. How long does it take for a Pay Anyone payment to reach another Bendigo Bank account?
7. Can I cancel a Pay Anyone or Bill Payment (BPAY®) transaction?
8. Can I send a payment overseas?
9. Can I use Bendigo e-banking to process my payroll?
10. What should I do if I make an incorrect payment using the Pay Anyone service?
11. What should I do if I make an incorrect payment using the Bill Payment (BPAY®) service?
12. What should I do if my Bill Payment (BPAY®) or Pay Anyone payment hasn't been received?
13. Can I make overdue payments to my Credit Card or Loan Account(s)?

Funds Transfer and Account Information

1. How often are my account details updated?
2. Can I cancel a funds transfer?
3. Can I add a description or reference when completing a transfer?
4. Can I open new accounts using Bendigo e-banking?
5. Can I close accounts using Bendigo e-banking?

Trouble Shooting FAQ's

1. Unable to make a Bill Payment as incorrect CRN
2. Biller Code is not being accepted?

Trouble Shooting FAQ's

1. How do I change my browser settings to turn Scripting on?
2. How do I turn Cookies on?
3. How do I clear the browser Cache?
4. Where do I find out more information on my browser?

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As the information in the website has been prepared without taking into account your objectives, financial situations or needs, before acting on the information, you should consider how appropriate it is having regard to your objectives, financial situations and needs. All rates subject to change.