Resolve a complaint
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
If you have a compliment or suggestion please provide further details
If you have a complaint related to the products or services provided by the Group, any of our staff can assist you with the feedback. They will be objective and proactive in responding to you in order to achieve fair, reasonable and timely outcomes.
We will ensure that all complaints are fully documented, investigated and resolved in a timely manner.
There are many ways to provide your feedback to us:
In person - by speaking to a member of our staff Telephone – by contacting 1300 236 344 If calling from overseas +61 3 5445 0666 Website - https://www.bendigobank.com.au/contact-us Secure Email - by logging into your e-banking Social Media
If you are not satisfied with the response provided, you can refer your complaint to our
Customer Feedback Team :
If you are not satisfied with the response provided by our Customer Feedback Team, you have the option of referring the matter to the
Customer Advocate who will impartially assess your complaint, keep you informed of the progress and provide you with a response:
Alternatively (or following consideration by the Customer Advocate) you may refer your complaint directly to:
Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Phone: 1800 931 678 Fax: 03 9613 6399 Email: email@example.com www.afca.org.au
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the
AFCA website to find out if or when the time limit relevant to your circumstances expire.
If your complaint relates to how we handle your personal information you can also contact:
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 Email: firstname.lastname@example.org www.oaic.gov.au
This charter and related links form our
policy on Customer Feedback Management and is supported by detailed procedures covering approach, responsibilities, monitoring, improving the customer experience and reporting.
Also refer to the links below for additional information:
Your details *indicates required field
For your security, we do not provide information of a personal or account-specific nature by email.
Would you like to be contacted about your feedback?
* Details of your complaint/concern *
What outcome would you like from the Bank?
Bendigo Bank is part of the Bendigo and Adelaide Bank Group, including its subsidiaries, related companies, agencies and franchises (including
Community Bank branches). The Bank may use your information that you have provided above to respond to your query and may disclose this information within the Group. ®
For further details on how we handle your personal information, how you can access and seek correction of your information, please read our