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Make Payment

   Make a Payment | Payment Verification | Payment Approval | Print Receipt | Cut Off Times 
   
 

Make a Payment

To make a BPAY® (BPAY) or Pay Anyone payment, choose the Payments category from the top navigation menu or click the Make Payment item from the side navigation menu. The Make Payment screen will be displayed where you will need to complete the following information:

From

Select the account you wish to make the payment from. The drop down list labelled From displays all of your eligible transaction accounts that are registered with Bendigo e-banking.

Note: Only those accounts where you have an Access Limit of Full Access will be available for selection in the From accounts list. Those accounts where you have an Access Limit of No Withdrawals will not be shown in the From accounts list. You can view the Access Limit on each of your accounts by using the Account Signatories function under the Accounts menu.

Pay Anyone payments made from a Credit Card account will be treated as a Cash Advance.

To

Select the payee you wish to pay. The drop down list labelled To displays any BPAY and/or Pay Anyone payees you have previously set up.

Note: If the payee you wish to pay is not listed, or you are yet to add any payee details, you will need to set up a new payee. You can do this by selecting either the ‘Add New BPAY’ or ‘Add New Pay Anyone’ entry from the drop down list labelled Add New Payee, or you can use the Payee List item from the side navigation menu.

When you add a payee by using the Add New Payee drop down list, you can choose whether or not to add the new payee to your Payee List. If you choose not to add it to your Payee List the payee will appear temporarily in the To drop down list with a Payee ID of either ‘BP000’ or ‘PA000’, but will not be retained after your session is complete.

To make a payment to the Australian Taxation Office (ATO) for Business Activity Statement (BAS) payments or other payments for the Tax Office use our Pay Anyone feature and include the following information:

Bank:   Reserve Bank of Australia
BSB:   093003
Account Number:   316385
Account Name:   ATO EFT Deposits Trust Account
Amount:    
Reference:    

To ensure your payment is correctly recorded on your Tax Office account you must record your EFT code in the reference field. Your EFT code is the string of numbers immediately above the barcode on the front of your payment advice form. In the case of the BAS the numbers are below the barcode. For further information please contact the Tax Office directly.

For further details about creating and modifying payees refer to the Payee List function..

Amount

Enter the amount you wish to pay including the decimal point (e.g. 99.45). If you leave the amount field blank the default amount added to the payee will be displayed on the verification screen for you to either update or accept. If no default amount has been added for that payee you must enter an amount on the verification screen or an error will be displayed.

When

Three radio buttons allow you to choose when the payment is to take place. When you click inside a button, a dot will appear in the middle to indicate that it is selected. Click inside the appropriate radio button to indicate:

Now

The default is Now. Funds will be withdrawn from your nominated account as soon as Bendigo e-banking processes the transaction.

Once on

A one-off payment to occur up to one (1) year in advance. Select the day, month and year from the drop down lists to the right of the "Once On" field. The amount will be withdrawn from your account on the morning of the date you have nominated, subject to sufficient available funds.

Recurring

A scheduled payment to be repeated at a regular frequency.

Use the Frequency option to select how often the transactions should occur. Options available are Weekly, Fortnightly and Monthly. Note: The ‘Recurring’ payment option is not available for billers that have a variable Reference/Account Number.

Use the Starting option to select when the transactions should commence and the Ending option to select when they should cease.

Note: A monthly payment, if scheduled for the 29th 30th or 31st will be processed on the last day of the same month if that date is not valid.

For example, if you select a monthly payment for the 29th, January's payment will be processed on January 29th, while February's (if not a leap year) will be processed on February 28th, etc.

Recurring payments will be withdrawn from your account on the morning of the date you have nominated, subject to sufficient available funds.

You can review and/or cancel future dated transactions by selecting the Future Payments List option from the side navigation menu.

For further details refer to Future Payments List.

Action Buttons

There are two action buttons available:

Make Payment

Pressing the Make Payment button will direct you to the Make Payment Verification screen where you can change the account number, amount and/or description(s).

Clear

Pressing the Clear button will clear the input fields on the screen.

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Payment Verification

After selecting the Make Payment button on the Make Payment screen you will be presented with the Make Payment Verification screen allowing you to verify and, if required, change the Payee Account Number or Reference/Account Number, Amount, Payee Description and/or Payment Description. This screen also contains a check box option to update your Payee List with any changed information on the screen.

Note: Some Billers use a variable Reference/Account Number on your bill each time you receive it. In these cases, you will be required to enter your Reference/Account Number from your current bill each time you make a payment.

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will return you to the Make Payment - Approval screen where you can submit the transaction for processing

Cancel

Pressing the Cancel button will cancel the transaction and return you to the initial Make Payment screen.

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Payment Approval

After selecting the Continue button on the Make Payment – Verification screen you will be presented with the Make Payment - Approval screen containing the information you have selected.

Action Buttons

There are three action buttons available:

Approve

Pressing the Approve button will submit the transaction for processing. This is the final point where you can decide whether or not to proceed, so you should ensure the details are correct before selecting this option.

The account name you enter may not be cross-matched against the account number by the receiving institution. Please ensure that the account number is correct before approving this payment.

If you choose to approve the transaction, you will be advised that the details have been accepted and issued with an Acknowledgment Number for use as a reference, should you need to confirm the transaction at a later date. You will also be presented with a Print Receipt option. For further details refer to Print Receipt.

Modify

Pressing the Modify button will return you to the Make Payment - Verification screen. On this screen you are able to change some of your payment details, including the description and the amount.

Cancel

Pressing the Cancel button will cancel the transaction and return you to the initial Make Payment screen.

Payment Authentication

When a Security Token is attached to your BPAY and/or Pay Anyone service a Payment Authentication box will be displayed within the Make Payment - Approval screen. As the person who is creating the BPAY or Pay Anyone payment, you will need to enter the Authentication Key in order to approve the payment. This key is generated by the Bendigo e-banking Security Token that is linked to your Bendigo e-banking access.

Note:
If a second signatory is required to authorise the payment, you will be presented with additional input boxes where one of the other signatories can enter their Access ID and Password. An Authentication Key provided by a Security Token is not required to authorise a payment. If, as an authorised signatory, you have not independently logged on for some time, you may receive a message advising that you need to log on. This is to accept any updates to the Terms and Conditions governing Bendigo e-banking included in the Disclosure Documents. It is a requirement of the Bank that all customers who use the service have seen and accepted the Terms and Conditions of use.

If the authorisation of a second signatory is not entered at this time, any of the other authorised signatories can review the payment later by logging on to Bendigo e-banking and selecting the hyperlink from the Account Balances screen that shows you how many authorisations are pending. (e.g. You have 2 Authorisations Pending) Alternatively they can choose the Accounts category from the top navigation menu and then select the Authorisations Pending item from the side navigation menu.

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Print Receipt

To print a receipt for a financial transaction simply press the Print Receipt option and you will be presented with a new window containing the details of the transaction. To print these details you should use the Print button on the screen or you can use the standard Print function of your browser which is located within the File menu (i.e. click on File and then Print).

When finished you should shut down the new Print Receipt browser window by using the Close button on the screen, or by using the Close function within the File menu, or by using the Close Window button at the top right hand side of the screen

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Cut Off Times

BPAY®

Payments will only be processed to BPAY® if requested before 5pm (Eastern Standard Time or Eastern Daylight Saving Time) on a Banking Business day (i.e. Monday to Friday excluding Public holidays and Bank holidays). Otherwise payments will be forwarded on the following Banking Business day.

Pay Anyone

Payments will only be processed to other Australian financial institutions if requested before 7:00pm (Eastern Standard Time or Eastern Daylight Saving Time) on a Banking Business day (i.e. Monday to Friday excluding Public holidays and Bank holidays). Otherwise payments will be forwarded on the following Banking Business day.

For example, if you submit a payment on Saturday morning, the payment will be processed on Monday and the money should arrive in the recipient’s account by Tuesday.

Note:
If you make a Pay Anyone payment to a Bendigo and Adelaide Bank account and there is no previous payment history to the account or the payment history is less than seven (7) days old and a Security Token is not activated, the payment will be subject to our standard processing times. Payments entered prior to 7:00pm will reach the ‘to account’ the next business day.

Pay Anyone payments to Bendigo and Adelaide Bank accounts will be processed immediately if the Pay Anyone function is activated for Security Token use.



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