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Card security

My card security

You're protected. At Bendigo Bank we make fraud our problem, not yours.

Lost or stolen cards

Instant card protection at your fingertips. If your card is lost or stolen, you need to report it immediately via the Bendigo Bank app or contact us by phone.

Protect my card

Following some basic safety rules with your card can help keep you protected.

Shop securely online

Shop online in confidence, with Mastercard Identity Check™ helping to protect you against unauthorised card use at participating retailers.

For extra security, Mastercard Identity Check™ may also prompt you for a One Time Password during the checkout process at online merchants.

Zero Liability Protection

If a transaction is fraudulent, we’ll attempt to resolve the situation as soon as possible. We offer Zero Liability Protection if you have practiced due diligence with your card and account.5

24/7 fraud monitoring

When a suspect transaction is detected, we'll try to contact you to find out if you made it.

Things you should know

Terms, conditions, fees and charges apply. All information, including interest rates and fees, is correct as at 9 November 2023 and is subject to change. Full details available on application. Credit criteria apply. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879 (‘Bendigo Bank’).

Mastercard

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

5Mastercard Zero Liability

Conditions for protection apply, see mastercard.com.au/zero-liability

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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