What is identity theft?
Identity theft is a type of fraud that involves stealing money or gaining other benefits by pretending to be someone else. Identity theft can occur in many ways – from someone using your credit card illegally to make purchases to having your entire identity assumed by another person to open bank accounts, take out loans or conduct illegal business under your name. Having your identity stolen can be both financially and emotionally devastating.
Protect yourself from identity theft
Your identity might have been stolen if you’re:
- Getting unsolicited bills, Credit Card or Loan statements;
- Receiving calls from Creditors regarding debts that you know nothing about;
- Finding it hard to get a Credit Card or Loan due to an unexplained poor credit rating.
If you think your identity might have been stolen, you need to let us know as soon as possible by calling us or attending your nearest branch.
Tips to protect yourself from Identity Theft
- Don't open suspicious messages – delete them;
- Don’t respond to unsolicited emails or SMS’s asking for your personal or financial information;
- Be very careful about how much personal information you share on social network sites;
- Secure your networks and devices with anti-virus software and a good firewall;
- Put a lock on your mailbox and redirect mail when you move;
- Shred documents containing personal information before you throw them away;
- If a new card or product arrives in the mail that you didn't apply for, call the Bank it came from immediately;
- Regularly check your Credit File.
Support for victims of Identity Theft
Our staff will assist you with your concern/s regarding Identity Theft however the impacts of Identity Theft can be far reaching. We are partnered with IDCARE, Australia’s National Identity and Cyber Support Service; who provide expert Identity & Cyber Security Counsellors to support victims of Identity Fraud.
Browse our help topics
- What is PayID?
- What are the benefits of PayID?
- Who can create a PayID?
- What happens if I lock my PayID?
- What if I don't like my PayID name?
- What happens if the PayID I want to use is already registered by someone else?
- What should I do if I don't receive the six digit verification code when creating a PayID?
- Is it safe to share my PayID?
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- Can one PayID be linked to more than one account?
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- Who can make fast payments?
- How safe and secure is this?
- What time will recurring fast payments be sent?
- How long do I have to approve a payment on a two to sign account?
- Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
- What PayID types can be used?
- Will PayID replace BSBs and account numbers?
- Is PayID secure?
- Can I transfer my PayID to a Bendigo Bank account from another financial institution?
- Do you have to be registered for e-banking to create a PayID?
- Why might an account not be visible when creating a PayID in e-banking?
- Can a PayID be created on a term deposit account?
- What happens if I lose my mobile phone and that number was also my PayID?
- When using a PayID, how do I know I'm paying the right person?
- Can I have multiple PayIDs?
- Can a PayID be used to make or receive overseas payments?
- Who can receive fast payments?
- Can you give me an example of when I might need to use a fast payment?
- Do I have a different payment limit for fast payments?
- Where am I able to see transaction references over 280 characters?
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