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Online security

Bendigo Bank is committed to ensuring the security of customer's money and personal information. We have implemented advanced security measures to address the issues associated with banking online, but it is equally important that our customers treat the security of their personal computers just as seriously.


Latest alert - 20 August 2019

Please be aware of phishing SMS’ and emails that target Bendigo Bank customers. If you receive an unsolicited message requesting you to verify personal or financial information, immediately delete it and do not reply or follow any links contained in the message.

We have become aware that there has been a cyber-attack at another financial institution which has resulted in the disclosure of PayID details. Refer to New Payments Platform Australia website for further information https://www.nppa.com.au/uplifting-cybersecurity-controls/


Previous alert - 27 July 2018

Please be aware of phishing SMS’ and emails targeting Bendigo Bank customers (see example SMS's below). If you receive such an SMS or email, immediately delete it and do not reply or follow any links contained in it.

Smishing 27 July 2018.jpg

General tips to help keep you secure

  • Keep your computer up to date by installing the latest security software and 'patches' for your operating system
  • Ensure you have installed anti-virus/spyware software installed along with a firewall – and keep them up to date
  • Make sure you have a current backup of your important personal information/files
  • Delete spam emails and do not open email attachments or click on links in emails from strangers
  • Do not respond to an unsolicited email asking you for personal information or financial details
  • Be aware of email, internet and telephone hoaxes and scams – if something appears too good to be true, it almost certainly is
  • If possible avoid using shared computers, such as those at internet cafes, hotels and airports
  • For more information on how keep yourself secure online please see the Stay Smart Online website

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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