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Locate us 1300 236 344
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Do I need to register to use e-banking? How do I access e-banking? Is there an e-banking demonstration system? Can I download an app for e-banking? Is there a Bendigo Bank app for mobile phones other than iPhone or Android eg. Windows, Blackberry? I have the Bendigo Bank app on my mobile/tablet device. How do I access any updates to the app? Are there fees and charges for using the Bendigo Bank app? Will I need my Access ID, Password, and Security Token when using e-banking? How do I know what Bendigo Bank app version I have? Can I use four-digit pin on my e-banking?
What do the charts on the Accounts screen mean? Can I hide the account graphs and charts on the Accounts page in e-banking? Is there a maximum number of transactions that will be presented on the Account graphs? Can I change the order in which my Accounts appear in e-banking? Can I edit an account name using e-banking? How do I search for a transaction using e-banking? Can I see a running balance after each transaction, like in my statements? Why do I only get advised of my credit card’s minimum payment amount a few days before the due date? Do the Account graphs reflect funds on hold and transactions yet to hit the account? Can I see my available redraw amount for my home loan and personal loan? Can I choose the accounts I want displayed? Can I see my interest and charges on e-banking? Can I view and reduce my Pay Anyone daily limit? Will I be notified of new messages from the bank in e-banking? How can I access e-statements and turn off paper? Can I activate my new card online? Can I cancel cheques online? I applied for Superannuation in e-banking, when can I see it online? I applied for a credit card in e-banking, when will I see it online? I am having trouble with the online account application, who can I call? How can I unhide account graphs and charts on the accounts page in e-banking?
What is the Activity list? How do I view a transaction history on an account? How many accounts does the Activity list include? What information shows in the Upcoming menu? Am I able to download my transactions using the new e-banking service? What does the Transaction Download function do? How can I get my transactions that are not available from Transaction Download? Is there a charge? Which formats are available for me to download my transactions from the new e-banking website?
Can BPAY and Pay Anyone, including Osko payments be made using e-banking? Can I save a regular payment using e-banking? Can I create future-dated or recurring payments or transfers in e-banking? Can I cancel or edit an upcoming payment on e-banking? Can I authorise payments requiring multiple signatories using e-banking? Why can I transfer money, or use BPAY and Pay Anyone services from some accounts and not others? Can I email a receipt of payment to a Contact using e-banking? What is an Inactive Contact? Can I add a description to a payment? Who sees a Payment Description, the payer or the payee? What is the 'Past' option when I am making a payment to a Contact? Why are some of my Contacts coloured grey? When setting up a Pay Anyone Contact, or making a payment to a Pay Anyone Contact, I am told Bendigo Bank is "…unable to verify the BSB and/or account number match the account name…" Can I redraw from my loan using e-banking? Can I send a payment overseas? Biller Code is not being accepted?
How to authorise payments requiring multiple signatories Can I save a regular payment using e-banking? Can I cancel or edit an upcoming payment on e-banking? Can I create future-dated or recurring payments or transfers in e-banking? What information shows in the Upcoming menu?
Can I share/download my contacts? Searching for a Contact? Why don’t all of my business Contacts have a company logo? What is an inactive Contact?
What is the 'Messages' service? Can I delete messages from my Inbox? Can I select multiple Messages to move from my Inbox to the Archive?
What do I do if my mobile device is lost, stolen, broken, or replaced? What do I do if I forget my e-banking Access ID and Password? Should I store logon details on my mobile phone? Why does my e-banking session automatically log out? Why can I return to a e-banking session by clicking the back arrow on my web browser? How many characters can I have in my Password? What security measures has the bank put in place to protect my data when using e-banking? How do I change my e-banking Password using e-banking? Do joint account holders each have to Register individually to access e-banking? Can I allow other people to access my accounts using e-banking? What can I do to ensure the protection of my banking details when using e-banking? What should I do if I think somebody else is accessing my accounts without permission? Does e-banking become inactive if not accessed for a long period of time? Is the app as secure as my desktop e-banking? What is Screen Scraping?
What is a security token? Can I change my security token settings? How do I arrange a free e-token (digital security token)?
What is an Automatic Security Token? How do I automate my security token? Are Automatic Security Tokens secure? Do I need to keep my security token if I have registered my device as an Automatic Security Token? Do Automatic Security Tokens work on the e-banking website? Why am I unable to register an Automatic Security Token? How do I deregister my Automatic Security Token?
Why is my security token not working? What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced? Why do I need my security token if I have Four-digit PIN?
What is the Bendigo Bank app Four-digit PIN function? How do I set up my Four-digit PIN? How do I change my Four-digit PIN? What do I do if I forget my Four-digit PIN? If I have been locked out of e-banking, will the Four-digit PIN stop working in the Bendigo Bank app? Can I use the same Four-digit PIN on more than one mobile device? Is the Four-digit PIN function secure? I have deleted my Bendigo Bank app and re-installed it. Will I need to re-register a Four-digit PIN? What do I do if my mobile device is lost, stolen, broken, or replaced? Why won’t the app accept my Four-digit PIN? How do I set up my Four-digit PIN on more than one device? Can I view which of my devices are enabled with Four-digit PIN? What happens if I change the PIN on one of my devices? What happens if I enter an incorrect PIN on one device and then try and logon to another device? How do I remove a device from my Four-Digit PIN enabled devices list?
What is Touch ID?
What is Fingerprint Login?
How do I enable the Quick Balances feature? Once I’ve enabled the Quick Balances feature on my app, where will I see my account balances? Can I enable Quick Balances on more than one device? How do I disable Quick Balances from my app? Is there a limit to how many accounts I can setup in Quick Balances? Can I change which accounts are linked to the Quick Balances feature? Do I need to have a device passcode enabled on my device for Quick Balances to work? I don’t have a passcode to lock my device, does this mean that if I enable Quick Balances on my app, anyone who has access to my device can see my account balances? If my device is lost or stolen, how can I disable the Quick Balances feature so that no one else can see my account balances? I have located a new Settings Menu option called Quick Balances Settings in e-banking in my web browser. I can select accounts I want to display, but I can’t see the account balances on my login screen. Why is that?
Why does my e-banking session automatically log out? When I swipe my screen it won’t reveal the full description of the menu items Who do I call if I have problems accessing the Internet? Who can I contact for support with e-banking? When I logon to e-banking, not all of my accounts display a graph. When I attempt to logon to e-banking, I get taken to the logout page? After I enter my Four-digit PIN I received the error message “You are no longer registered for this service. Please login with your Access ID to setup a new Four-digit PIN.” The Bendigo Bank app is slow to logon
Which iOS and Android operating systems and Bendigo Bank app versions, are currently supported by Bendigo Bank? How do I know if my version of the Bendigo Bank app is the most recent version? Is the Bendigo Bank app available for Windows mobile phones, Blackberry, etc? How do I know what operating system I have? How do I know what browser I am using? I am experiencing problems using e-banking in a web browser on my Android device My keyboard covers the fields I need to complete and I can’t scroll down the screen. How do I provide feedback about e-banking?
What is Online FX? Why use Online FX? How can I access Online FX? How can I sign up for Online FX? Is Online FX only available for Business Customers? Can I choose the currency pairs I need to transact? What products are available within Online FX? How much can I transact within Online FX? What hours will Online FX be available? Can I complete transactions for foreign cash and traveller cheques in Online FX? Do fees and charges apply for payments processed in Online FX? Why am I unable to create a deal in Online FX? Can I deal non-Australian dollar transactions using Online FX? Are Online FX exchange rates live prices?
What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
What is Financial Abuse? Who to contact Additional assistance*
Why is the Bank focusing on financial abuse? How can the Bank help with financial difficulty? What can the Bank offer customers impacted by financial abuse? What happens if you are not satisfied with the response you receive?
What do I need Identification Review of the Estate Settlement of the Estate Funeral expenses
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What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solictor's trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
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What do I need to set up Apple Pay? How do I return an item that I bought using Apple Pay in a store? Will I continue to earn rewards and benefits from my credit, debit or prepaid cards when i pay using Apple Pay? How can I check my recent transactions? What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen? Can I continue to use my plastic credit, debit, or prepaid cards if I suspend or remove my cards in Wallet?
Where can I use Fitbit Pay? Do I need to have my phone nearby? How do I make a payment? Where can I see a list of transactions made with Fitbit Pay? I forgot the PIN code for my watch - how do I reset it?
Where can I use my Garmin Pay? Do I need to have my phone nearby? Manage your wallet
If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPay different from BPay? Will it replace BPay or BPay View?
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What do the changes mean for you? What is a credit report? How we use your credit information Tips for a healthy credit report Quick links
Shopping securely online e-Tokens Device security

Shopping securely online

At Bendigo Bank we want you to feel as safe as possible when you're shopping online. That's why we've partnered with Mastercard® and Visa to add an additional level of security to your Bendigo Bank Debit or Credit card.

Mastercard Identity Check™ and Verified by Visa help to protect you against unauthorised card use when you shop at participating retailers, giving you confidence when shopping online with your Bendigo Bank Debit or Credit card.

At a participating merchant, you may be asked to verify your identity. This ensures that the owner of the card is the person completing the transaction.

Mastercard Identity Check and Verified by Visa may prompt for a One Time Password during the checkout process at participating online merchants.

 

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Your questions answered

A One Time Password (OTP) is a single use 6-digit password used to verify the identity of a customer. The OTP will be sent to the mobile phone number Bendigo Bank has on file.

Both of these free services protect your card against unauthorised transactions, giving you confidence when shopping online with your Bendigo Bank Debit or Credit card.

The only difference between the two is the branding which is based on the type of card you are using to complete your online purchase. The technology that is used to authenticate you during the purchase remains the same.

Mastercard Identity Check and Verified by Visa request that you verify your identity when making purchases at participating online retailers – giving you the added confidence that only you can use your Bendigo Bank Debit or Credit card.

The communication between you and Bendigo Bank is not visible to the merchant and none of your account information, including your customer number, is ever shared with the merchant.

No. Mastercard Identity Check and Verified by Visa work with your existing Bendigo Bank debit or credit card.

Not all online retailers participate in these services which means you won't be asked to verify your identity at every online purchase. Registered retailers will display the Mastercard Identity Check or Verified by Visa logo on their website. You may have noticed the logos on such sites as www.tigerair.com.au, www.bunnings.com.au or www.giftcards.com.au.

No, you cannot bypass the window which requests your customer number. If you are unable to provide your customer number you will be returned to the online store with the option to continue with another form of payment.

No – both of these services are free.

For more information on the Mastercard Identity Check Service or Verified by Visa:

Visit a Bendigo Bank branch, or call 1300 236 344 for assistance.

After hours please call 1800 035 383 and select option 4 or if calling from overseas call +61 3 5485 7872 and select option 4.

Browse our help topics

Topics

e-banking help

Financial difficulty assistance

Financial abuse

Deceased estates

Regular payments

Affordable banking

How to reduce your fees

Closing your account

Credit and Debit Cards

Osko and PayID FAQs

Security

Unclaimed money

Lost superannuation

Centrelink

Australian Taxation Office

Foreign tax resident reporting

Comprehensive credit reporting

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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