Ways to bank with Bendigo

An online version of your statement accessed via e-banking.

Yes they are available within e-banking.

You must select to receive either email notifications or paper statements.

An email address must be provided to enable you to opt-out of paper statements. This email address is used to notify you when you have a new e-statement available for viewing via e-banking.

Yes, you can view and save each statement as a PDF.

When you call phone banking, you will automatically hear the balances of up to two of your bank accounts. We can substitute other accounts if you wish, simply press 0 to speak with a banking consultant.

Account balances

For your accounts held under your primary customer number, we can also link another 2 different customer numbers that will give you access to other accounts you are authorised to transact on.

Transaction summary

Details of the past 10 transactions on your bank accounts are read to you.

You can also have a summary of your past 40 transactions faxed to you.

Transfer money between your accounts held under either your primary or linked customer numbers.

No transfers are allowed to or from term deposits, from loan accounts, or from accounts requiring more than one signature to authorise withdrawals.

To make a bill payment to a new or existing Biller

To make a bill payment to a BPAY biller, you can choose from one of the existing billers on your payee list, or add a new biller and make a payment at the same time. You can have up to 999 billers in your payee list and they are accessible via phone banking and e-banking.

To add to your personal biller list

You can add new billers to your payee list. A biller short code will be allocated for you to quickly identify the correct biller. You can print off this list if you are also registered for e-banking. Once your personal biller list has been established you can quickly make your payments.

To delete from your payee list

Simply select the biller that is no longer required. This will help to keep your list tidy and reduce confusion.

Order a statement

You can order a duplicate copy of a previous statement. A fee applies for this service.

For mortgage loan accounts only the last statement issued can be re-ordered.

Order a cheque book

You can choose to collect it from your branch or have it mailed to you.

Note: cheque accounts have an automatic trigger, which will re-order a cheque book after a specified number of cheques have been processed through your account.

Change your phone banking PIN

Choose a new 5 digit PIN, to change your PIN at anytime.

Change your selected quick balance accounts

You can speak with one of our banking consultants to ensure the balances you receive when you first logon are the ones most important to you. Alternatively if you would rather hear the list of all your balances, from the account information section, you can request to have no accounts listed for the quick balance service.

You will need:

1. A touch tone phone

Most phones now are this type. Some phones have a switch allowing you to choose between pulse and tone.

2. An access number

To receive your access number, please contact your Bendigo Bank branch or telephone on 1300 236 344^ and press 0.

3. A PIN

When you call phone banking for the first time, you will be asked to select your own five-digit PIN number. Your phone banking PIN number should be kept secret to ensure you are the only person who can access your accounts.

4. A quick reference card

To help familiarise yourself with the phone banking options, there is a handy quick reference card available which you can:

1. Collect from one of our branches;
2. Request for one to be sent to you by speaking with one of our consultants; or
3. Click on one of the links below to print your own copy.

Phone banking quick reference card

Phone banking quick reference card for Rural Bank Customers

Now you're ready

Simply by calling 1300 236 344^ you can start banking by phone the easy way.

^ For the cost of a local call. Charges from mobile phones will vary. From overseas call, +61 3 5445 0666 ; standard international call charges apply.

The following diagram shows the industry standard telephone keypad layout for IVR (Interactive Voice Response) systems. The numbers 1 to 6 are used for standard Menu options and the numbers 7 to 0 and the * and # function keys are used for other control commands as described on the relevant keys.

This layout should be reflective of the common layout for all IVR systems regardless of the company you are calling.