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Notice of change

We’ve made some changes to your credit card terms and conditions and the fees and charges that apply.

Good news! We’ve made changes to our credit card terms and conditions and fee structure which are designed to make them simpler and easier to understand.

Your August 2022 credit card statement included a ‘Notice of Change’ that explains the changes we are making to the terms and conditions and fees and charges that apply in relation to your Bendigo Bank credit card.

It contains important information as it’s a legal document, that’s why, on this page, we’re briefly outlining the main changes in plain English.

From 4 October 2022

Some fees and charges that apply to your Bendigo Bank credit card will change.

Our new Bendigo Credit Card terms & conditions (4 October 2022) will replace your current Bendigo Credit Card terms & conditions.

Our Personal Payment Facilities terms & conditions (4 October 2022) will apply to any other payment facilities you use in relation to your Bendigo Bank credit card, such as Bendigo e-banking.

If you have a Platinum Rewards or Qantas Platinum credit card, our new Bendigo Reward Programs Terms & Conditions (4 October 2022) will apply to those rewards program.

If you have a credit card with complimentary insurances, the terms and conditions that currently apply will not change.

Making credit card fees simpler

Let’s not beat around the bush. In the past, credit card fees of banks and financial institutions have often not been particularly easy to understand.

We aim to change that for you.

The main changes to our credit card fees are:

  • Some fees have been completely removed or have been consolidated into other fees.
  • The descriptions of other fees have been simplified and written in easier to understand language.

Our new terms and conditions are easier to understand

We’re hoping you’ll find our new terms and conditions to be a refreshing change from what you’re used to.

The key elements of the upgrade include:

  • The terms and conditions are written in plain English.
  • The terms and conditions have been simplified.
  • Information considered unnecessary or irrelevant has been deleted.

The high-level security features associated with your Bendigo Bank credit card will not change, and the card’s features and benefits are not affected in any way.

The way we’re treating gambling transactions is changing

We are adjusting our classification of gambling. At the same time, we’re continuing to give you complete control over gambling transactions made using your Bendigo Bank credit card.

The main points to be aware of are:

  • Gambling transactions will be now classified as a cash advance. This means that the cash advance interest rate will apply to those transactions and the cash advance fee will be payable.
  • We identify whether a transaction is a gambling transaction based on the merchant category code for the seller or the type of the goods being purchased.
  • Keep in mind that interest charged at the cash advance rate may be higher than the interest charged on purchases. It’s also important to remember that interest accrues on unpaid cash advances from the date the cash advance is charged to the account, right up until it’s paid - this means the amount of interest owed on cash advances could end up being high.
  • If you choose to, you can block gambling transactions using the card controls in e-banking and the Bendigo Bank app. You can find out more details about blocking transactions here or call us on 1300 236 344.
  • If the gambling block is activated you will not be able to use your Bendigo Bank credit card to purchase lottery tickets, or to make transactions at online casinos, sports betting, poker machines, or any transaction that we identify as being for gambling or gaming purposes.

When the gambling blocks don’t apply

The gambling block will not prevent all gambling related transactions. For example, your Bendigo Bank credit card won’t restrict:

  • Eftpos transactions where ‘SAV’ or ‘CHQ’ is selected unless you disabled gambling using the merchant categories card control in banking and the Bendigo Bank app and you have disabled other card controls including online transactions, contactless payments or overseas card use;
  • Cash withdrawals made using your Bendigo Bank credit card;
  • Transactions with merchants who are not identified by us as gambling merchants based on their merchant category code; or
  • Transactions made when our systems are down, or the merchant terminal is unable to obtain online authorisations.

Other payment methods may be better suited to gambling related transactions, such as the Bendigo Bank Debit Mastercard.

Don’t have a Bendigo Bank Debit Mastercard?

Things you should know

Terms, conditions, fees and charges apply. All information is correct as at 1 August 2022 and is subject to change. Full details available on application. Credit criteria apply. Rates and fees are subject to change. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL / Australian Credit Licence 237879 (‘Bendigo Bank’).

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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