Please see below for answers to common questions. If you are unable to find what you need, please contact us.
How can we help you?
Resolving a complaint
It is important for us to know when we have not met your expectations no matter the circumstance. Please click on the link below to tell us about your complaint.
Phone - in Australia: 1300 361 911
Phone - from overseas: +61 3 5485 7911
Email: Customer Feedback Team
Financial abuse support
We have established a specialised team who can help you, or your authorised representative, regain control of your finances. Our staff will protect your confidentiality and safety at all times.
Lost or stolen card
We can assist you if you have lost your card or had it stolen.
We're here for you
COVID-19 support
Visit our COVID-19 support for information on how we can help.
Natural disaster assistance package
During times of natural disaster, we're here to help our customers and communities in need.
Help topics for your banking
Help topics for your personal circumstances
Contact us
Online
If your query is in regard to COVID-19 personal assistance, please contact our Mortgage Help Centre on 1300 652 146.
For other enquiries, please contact your local branch or complete the form below.
Phone
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
At a branch
Use our branch locator to search for a branch, agency or ATM near you.
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