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Please see below for answers to common questions. If you are unable to find what you need, please contact us.

How can we help you?

Resolving a complaint

It is important for us to know when we have not met your expectations no matter the circumstance. Please click on the link below to tell us about your complaint.

Phone - in Australia:  1300 361 911
Phone - from overseas:  +61 3 5485 7911
Email:  Customer Feedback Team

Financial abuse

We have established the Financial Assist Support Team (FAST) who can help you, or your authorised representative, regain control of your finances. Our staff will protect your confidentiality and safety at all times.

Lost or stolen card

We can assist you if you have lost your card or had it stolen.

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Can we help you?


Send us an online enquiry for all your questions


Call us today 7am to 11pm (Victorian time)

1300 236 344

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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