Please see below for answers to common questions. If you are unable to find what you need, please contact us.
How can we help you?
Resolving a complaint
It is important for us to know when we have not met your expectations no matter the circumstance. Please click on the link below to tell us about your complaint.
Phone - in Australia: 1300 361 911
Phone - from overseas: +61 3 5485 7911
Email: Customer Feedback Team
Financial abuse support
We have established a specialised team who can help you, or your authorised representative, regain control of your finances. Our staff will protect your confidentiality and safety at all times.
Lost or stolen card
We can assist you if you have lost your card or had it stolen.
We're here for you
COVID-19 support
Visit our COVID-19 support for information on how we can help.
Natural disaster assistance package
During times of natural disaster, we're here to help our customers and communities in need.
Help topics for your banking
Help topics for your personal circumstances
Browse our help topics
Topics
- What is PayID?
- What are the benefits of PayID?
- Who can create a PayID?
- What happens if I lock my PayID?
- What if I don't like my PayID name?
- What happens if the PayID I want to use is already registered by someone else?
- What should I do if I don't receive the six digit verification code when creating a PayID?
- Is it safe to share my PayID?
- Do I need a PayID to make a fast payment?
- Can one PayID be linked to more than one account?
- Can a PayID be used to withdraw money from an account?
- Who can make fast payments?
- How safe and secure is this?
- What time will recurring fast payments be sent?
- How long do I have to approve a payment on a two to sign account?
- Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
- What PayID types can be used?
- Will PayID replace BSBs and account numbers?
- Is PayID secure?
- Can I transfer my PayID to a Bendigo Bank account from another financial institution?
- Do you have to be registered for e-banking to create a PayID?
- Why might an account not be visible when creating a PayID in e-banking?
- Can a PayID be created on a term deposit account?
- What happens if I lose my mobile phone and that number was also my PayID?
- When using a PayID, how do I know I'm paying the right person?
- Can I have multiple PayIDs?
- Can a PayID be used to make or receive overseas payments?
- Who can receive fast payments?
- Can you give me an example of when I might need to use a fast payment?
- Do I have a different payment limit for fast payments?
- Where am I able to see transaction references over 280 characters?
- e-banking help
- Financial difficulty assistance
- Financial abuse support
- Vulnerable customer support
- Deceased estates
- Regular payments
- Affordable banking
- How to reduce your fees
- Closing your account
- Credit and Debit Cards
- Osko and PayID FAQs
- Security
- Unclaimed money
- Centrelink
- Australian Taxation Office
- Foreign tax resident reporting
- Comprehensive credit reporting
- Digital Acceptance
- Managed funds
- Superannuation
Contact us
Online
If your query is in regard to COVID-19 personal assistance, please contact our Mortgage Help Centre on 1300 652 146.
For other enquiries, please contact your local branch or complete the form below.
Phone
Monday to Friday - 8am to 9pm AEST*
Weekends (Saturday and Sunday) - 9am to 8pm AEST
1300 236 344
Calling from overseas - standard international call charges apply:
+61 3 5445 0666
*Excludes Christmas Day
At a branch
View our Coronavirus page for important information about visiting our branches.
Additional information
Mastercard and Priceless are registered trademarks of Mastercard International Incorporated.
Google Pay is a trademark of Google LLC.
*Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Touch Bar is a trademark of Apple Inc.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105.
Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries.
Garmin, the Garmin logo, and the Garmin delta are trademarks of Garmin Ltd. or its subsidiaries and are registered in one or more countries, including the U.S. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.
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