Visit our Covid-19 help page for our response and information including visiting our branches.
Skip to main content
Locate us 1300 236 344
Personal homeFinancial planning
Bendigo Bank Home
Personal homeFinancial planning

Coronavirus (COVID-19) update

Always here for you

Bendigo Bank offers an essential service. And we’ll support you as we’ve always done.

For over 160 years, we’ve been committed to our customers and communities, through good times and tough times.

Whether you’re a homeowner, business owner, retiree, casual worker or a student, that commitment continues.

As Australia’s fifth biggest retail bank and one of Australia’s most trusted brands, we’re in a strong position to help you through this.

We’ve always been here for you. And we always will be.

Marnie Baker
Managing Director, Bendigo Bank

Latest update

Monday 30 March 2020: Bendigo Bank is offering business customers further COVID-19 assistance following the Federal Government’s latest business relief package. The support includes commercial property customers who provide rent relief for their tenants.

For full details contact your business banking relationship manager or call 1300 236 344.

For information on the JobKeeper payment, please visit our COVID-19 business page.


Sunday 29 March 2020: With tighter restrictions now in place we assure you that as an essential service, we remain open and here for you.

The visiting our branches section outlines any changes to opening times across our branch network.

ATMs, e-banking, phone banking and the Bendigo Bank app are available 24 hours a day, seven days a week.

Financial assistance is available to personal customers and business customers.

We’re here to help you any way we can.

Visiting our branches

The Federal and State governments have announced non-essential businesses will close. As an essential service, our branches remain open.

However, where possible, please use our ATMs, e-banking or the Bendigo Bank app for your banking.

If you need to visit a branch, only go if you are well and observe the Government’s 1.5 metre social distancing guidelines.
Please check your local branch’s operating hours as these may have changed.

The safety of our customers and staff is our priority. Please use an alternative to visiting us in person if:

  • You have returned from overseas within the last 14 days;
  • You have knowingly been in contact with someone who has been diagnosed with coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
  • You are displaying flu-like symptoms.

If you have any health concerns or think you may have been exposed to coronavirus (COVID-19), we urge you to contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).


Alternative ways for you to bank

Please consider using an ATM, e-banking, or the Bendigo Bank app as alternative ways to bank. We have an e-banking demonstration where you can explore our e-banking platform.


Temporary branch closures

Contact us

Please note: Our call centre team are doing their best to answer your enquiries as quickly and efficiently as possible, however at times there may be longer than usual delays. Thank you for your patience and understanding during this time.

Got a question? Save time and check out our FAQs to see if we’ve already answered it. Alternatively, we’ve created an online form for personal customers. You can use this form to request assistance like deferring your home loan repayments.

Personal customers

You can request financial assistance support through our online form or you can contact our Mortgage Help Centre on 1300 652 146.

Business customers

Contact your business banking relationship manager or your local branch.

More about COVID-19

Scams involving coronavirus

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

© Copyright 2020 Bendigo and Adelaide Bank