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Business customers impacted by coronavirus

We're here to support you

It’s a difficult, uncertain time for businesses.

Here you’ll find the support we can give you and your business.

To talk about your situation, contact your business banking relationship manager or your local branch.

This page is updated regularly so keep visiting. 

Latest updates

12 August 2021 - Victorian assistance

Melbourne businesses will receive additional support during Victoria's latest COVID-19 situation. Please visit the Business Victoria website for the latest information.


6 August 2021 - Victorian assistance

For up-to-date information on the Commonwealth and Victorian governments response to Victoria's COVID-19 situation, please visit the Victorian Government Coronavirus website.

2 August 2021 - QLD assistance

For information on the 2021 COVID-19 Business Support Grants for lockdown-impacted businesses in Queensland please visit the Queensland government business support website.


21 July 2021 - SA assistance

For information on the SA COVID-19 support package as announced by the Commonwealth and SA governments please visit the Premier of South Australia website.

Further Victorian assistance

For information on additional support packages announced by the Commonwealth and Victorian governments in response to Victoria's COVID-19 situation, please visit the Premier of Victoria website for information.


19 July 2021 - Victorian assistance

For information on the Victorian COVID-19 support package as announced by the Commonwealth and Victorian governments, please visit the Premier of Victoria website.


14 July 2021 - NSW assistance

For information on the NSW COVID-19 support package as announced by the Commonwealth and NSW governments please visit Service NSW

Bendigo Bank assistance packages

Financial assistance package

The SME COVID-19 3-month deferral and extension program will end on Thursday 30 September 2021, however we will continue to support our impacted Business Customers through our standard hardship provisions.

If you need financial help during a difficult time for your business, we continue to offer an assistance package that is considered case by case, based on the severity of the impact.

This can include:

  • Fees waived to restructure or consolidate loans
  • Other fees waived or deferred
  • Waive merchant terminal rental fee for up to three months
  • No interest rate reduction for early withdrawals on term deposits

Contact your business banking relationship manager or call 1300 236 344 for details. Further information is also available on our Financial Difficulty Assistance page. 

Agribusiness customers

Rural Bank is also helping agribusiness customers with assistance measures. This is in addition to existing support to those recovering from drought and bushfires.

If you’re a Rural Bank customer, contact your relationship manager, call our customer service team on 1300 660 115 or visit our Rural Bank COVID-19 page.

Federal government assistance

Business Stimulus Package

Please visit the Australian Government’s Treasury website to find out the latest information or speak with your accountant to find out if you qualify.

Loan repayments & tax liabilities 

Managing cash flow during this pandemic is critical.

The ATO is also helping by allowing businesses to request deferrals on tax or BAS payments.

If you’re experiencing or anticipating cash flow issues, act now. Contact your business banking relationship manager.

More support information from the Australian Government 

Visit Business.gov.au or call their support line 13 28 26.

Visit the Australian Government's Treasury website and the Australian Government website for more information on the Government's response to Coronavirus. This includes individual State and Territory Government information.

Visit the Fair Work website for information on how ways of working are changing.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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