Visit our COVID-19 help page for our response and information including visiting our branches.
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Personal customers impacted by coronavirus 

We're here to help

We understand how hard it is for some people to ask for help. It’s a difficult, uncertain time but we’re here for you.

If you are worried about your finances it’s important that you contact us as soon as possible. The earlier you contact us the more assistance we will be able to provide.  

This page is updated regularly so keep visiting. View our latest updates for other important information.

Fixed home loan interest rate cut

From 30 March, new fixed home loan interest rates will be cut by up to 0.70% p.a. for 1, 2, and 3-year terms. Contact your local branch for details.

Financial assistance package

If you need financial help during a difficult time, we offer an assistance package which can include:

  • Discounted interest rates on new personal loans for Bendigo Bank customers
  • No interest rate reduction for early withdrawals on term deposits

You can also apply for relief for up to six months* on your:

  • Home loan, residential investment loan, or line of credit
  • Personal loan
  • Personal credit card
  • Equipment finance loan
  • Personal overdraft

Request personal financial assistance support. Simply complete the form and we'll contact you.

Bendigo Bank policies issued by IAG (CGU and WFI) 


Travel insurance

Travel insurance policies are available for future travel.

Customers who purchased their policy on or after 23 January 2020 aren’t eligible to claim for any COVID-19-related losses.

IAG is waiving cancellation fees and offering a full refund to customers who haven’t made any claims and want to cancel their existing policy.


Landlord insurance

If you have a current Landlord insurance policy, there’s no change to your cover.

Rent Default is not available on new policies.


Financial hardship

IAG is putting some payment extensions in place to help customers experiencing hardship as a result of COVID-19.

From Wednesday 1 April 2020 you can:

  • Ask for a 90-day extension on annual policies;
  • Pause fortnightly/monthly payments for 90 days on policies paid by instalments. The pro-rata balance will be spread over the remainder of the policy period.

Claims within the 90-day extension period will be assessed on a case-by-case basis.

Please call the IAG Customer Contact Centre on 1300 557 155 or the Branch Support Team for any enquiries.


Loansure/Consumer Credit Insurance

During times of uncertainty, it’s reassuring to know that help is available should you need it.

If you currently have existing Loansure in place, temporary changes have been made to the eligibility for payment of Involuntary Unemployment benefits. If you have been stood down and not terminated as a result of COVID-19, the 21 day waiting period will be waived for both Individual and Self Employed policy holders.

Claims requirements will still be required as per below:


  • Provide written confirmation of unemployment status as set out in the PDS or provide written confirmation from your employer that you were permanently employed when stood down, and due to COVID-19 restrictions on trading/businesses you have been stood down for a period of time from a nominated date and you are receiving no income from the employer (either directly or via government subsidy through the employer).
  • Confirm that you are unemployed at the time of the claim or provide written confirmation from your employer that you are stood down as set out above at the time of the claim; and
  • Confirm each 30-day period they are unemployed or remain ‘stood down’ as set out above.

Self Employed

  • Provide written confirmation your business has ceased trading due to the COVID-19 impact/restrictions imposed on trade and is receiving no government income subsidy; and
  • Confirm each 30-day period that the business is still not operating as set out above.


How to claim

Please download and complete the Involuntary Unemployment claim form and send it to

Bendigo Bank policies issued by AIA Life Insurance

Visit the AIA's COVID-19 help page for information on support and frequently asked questions on Life and Income protection. 

If you have any questions please contact the Bendigo Insurance Team on 03 5454 1200.

Federal government assistance

Federal Government COVID-19 economic package

The Federal Governments has announced a second stage COVID-19 economic package. We’ll make sure income support and other payments made by the Government are processed as quickly as possible.

The Government is also giving you access to up to $10,000 of your superannuation in 2019-20, and a further $10,000 in 2020-21.

More support information from the Australian Government 

Visit the Australian Government website for more information on the Government's response to Coronavirus.

For Australian Government’s Economic Response visit the Treasury website.

* Important information - Based on your circumstances, you can defer repayments on your home loan, residential investment loan, lines of credit, personal loans, personal credit cards, equipment finance and personal overdrafts for up to six months.

If you choose to do this, interest and fees will still be added to your loan balance during that time.  Once the deferred period finishes, we’ll work with you on a plan to repay the amount you’ve deferred. This might involve increasing your minimum repayments for the deferred period, or extending the term of your loan.

As always, we’re here to help discuss your options and how they’ll affect you.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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