We're here to help
We understand how hard it is for some people to ask for help. It’s a difficult, uncertain time but we’re here for you.
If you are worried about your finances it’s important that you contact us as soon as possible. The earlier you contact us the more assistance we will be able to provide.
This page is updated regularly so keep visiting.
6 August 2021 - Victorian assistance
For up-to-date information on the Commonwealth and Victorian governments response to Victoria's COVID-19 situation, please visit the Victorian Government Coronavirus website.
2 August 2021 - Queensland assistance
For information on the Commonwealth government support package for individuals impacted by the latest lockdown in Queensland, please visit the Services Australia website.
Financial assistance package
If you need financial help during a difficult time, we offer an assistance package that is considered case by case, based on the severity of the impact. This can include:
- Discounted interest rates on new personal loans for Bendigo Bank customers
- No interest rate reduction for early withdrawals on term deposits
You may be able to apply for relief* on your:
- Home loan, residential investment loan, or line of credit
- Personal loan
- Personal credit card
- Equipment finance loan
- Personal overdraft
Financial assistance update
9 July 2021
For customers significantly impacted by current or recent COVID-19 restrictions, the new extended national support package now includes:
Everyday banking support
- Fees and notice periods on Cash Deposit accounts waived for up to three months.
Home loan support
- A range of support measures available for customers, including month by month home loan deferrals.
Financial difficulty assistance
We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control like losing your job, suffering an illness or injury, or being affected by a natural disaster.
As a result, if you can’t afford the minimum repayment on your loan or credit card, and would like us to consider if we can provide financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.
In many instances help can be provided quickly and efficiently over the phone.
Otherwise we may need to do a more detailed assessment of your personal and financial circumstances to identify how we might be able to help.
Financial difficulty assistance is available to you, whether you are an individual, joint account holder, guarantor or small business customer. If you have a joint account and are experiencing financial difficulty, we can assist you individually if you request it.
Loan deferral impacts
We’re committed to supporting our customers through these challenging times as much as we possibly can, which may include loan deferrals.
This video explains the impact of possible changes to your repayments as part of a loan deferral.
Let our online calculator help you
You may like to use our online calculator to show the effect to repayments and total interest payable as a result of deferring and/or extending the loan term. You can request financial assistance support from our calculator page.
Do you have questions around your insurance?
Our COVID-19 FAQ's are here to help.
Federal Government financial assistance
The Federal Government continues to offer support through its COVID-19 financial support. We’ll make sure income support and other payments made by the Government are processed as quickly as possible.
The Government also gave you access to up to $10,000 of your superannuation in 2019-20, and a further $10,000 in 2020-21. Applications closed on 31 December 2020.
Things you should know
* Based on your circumstances, you may defer repayments on your home loan, residential investment loan, lines of credit, personal loans, personal credit cards, equipment finance and personal overdrafts.
If you choose to do this, interest and fees will still be added to your loan balance during that time. Once the deferred period finishes, we’ll work with you on a plan to repay the amount you’ve deferred. This might involve increasing your minimum repayments for the deferred period, or extending the term of your loan.
As always, we’re here to help discuss your options and how they’ll affect you.