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What happens if the card is lost, misused or stolen?

If your primary card is lost or stolen you must first contact the FXgo®Customer support team on 1300 790 065 when calling from anywhere in Australia or +61 3 5485 7899 to report this.

If you have your backup card with you you’ll be able to use it in the same way you used your primary card once the primary card has been closed.

If you’ve lost both cards, an emergency replacement card or cash can be arranged within 24-48 hours.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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