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Will I need my Access ID, Password, and Security Token when using e-banking?

Yes. There are a number of circumstances where you may need to use your Access ID, Password, and, depending on your current Security Token settings, your Security Token. These may include:

  • Logging on to e-banking via on your web browser (regardless of device);
  • Using the Bendigo Bank app to Logon to e-banking, without having set up a Four-digit PIN;
  • Adding a Contact for BPAY or Pay Anyone payments;
  • Updating your contact details (your email address or mobile number);
  • Creating a new PayID;
  • Making BPAY or Pay Anyone payments;
  • You have a version of the Bendigo Bank app that does not prompt you to generate or enter a Four-digit PIN;
  • You have forgotten your Four-digit PIN and elected to Logon using your Access ID;
  • You have exceeded the number of incorrect login attempts (where a customer enters the incorrect Four-digit PIN 3 times).
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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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