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What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
What is Financial Abuse? Who to contact Additional assistance*
Why is the Bank focusing on financial abuse? How can the Bank help with financial difficulty? What can the Bank offer customers impacted by financial abuse? What happens if you are not satisfied with the response you receive?
What do I need Identification Review of the Estate Settlement of the Estate Funeral expenses
Term Deposits Joint accounts Business accounts Safe custody Signatories or additional cardholders Loans in deceased's name only Loans in joint names with the deceased
Forms and documents
What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solictor's trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
Affordable banking How to reduce your fees
Personal and Business accounts Credit cards Update my insurance policy
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPay different from BPay? Will it replace BPay or BPay View?
Shopping securely online e-Tokens Device security
Merchant security
Identity fraud Scams Cheque fraud Protecting your children Protecting your business
Identity theft Scams Additional assistance
Unclaimed money Lost superannuation Centrelink Australian Taxation Office Foreign tax resident reporting
What do the changes mean for you? What is a credit report? How we use your credit information Want tips for a healthy credit report? Quick links
What do the charts on the Accounts screen mean? Can I hide the account graphs and charts on the Accounts page in e-banking? Is there a maximum number of transactions that will be presented on the Account graphs? Can I change the order in which my Accounts appear in e-banking? How do I search for a transaction using e-banking? Can I see a running balance after each transaction, like in my statements? Why do I only get advised of my credit card’s minimum payment amount a few days before the due date? Do the Account graphs reflect funds on hold and transactions yet to hit the account? Can I see my available redraw amount for my home loan and personal loan? Can I choose the accounts I want displayed? Can I see my interest and charges on e-banking? Can I view and reduce my Pay Anyone daily limit? Will I be notified of new messages from the bank in e-banking? How can I access e-statements and turn off paper? Can I activate my new card online? Can I cancel cheques online? I applied for Superannuation in e-banking, when can I see it online? I applied for a credit card in e-banking, when will I see it online? I am having trouble with the online account application, who can I call? How can I unhide account graphs and charts on the accounts page in e-banking?

Can I edit an account name using e-banking?

You can edit how account names are displayed in e-banking. On the Accounts page press on the name of the account you would like to change. From the next screen select settings (the cog icon at the top-right of the screen), then select the 'Change Account Name' option.  Press in the 'Name' field and edit the account name. Press 'Save changes' to save the new account name.

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e-banking help

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Financial abuse

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Affordable banking

How to reduce your fees

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Lost superannuation

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Australian Taxation Office

Foreign tax resident reporting

Comprehensive credit reporting

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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