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What is a pending transaction?

When you use your card to buy something online, over the phone, with Tap & goTM or when the ‘credit’ option is selected at the point of sale, the amount you’ve spent doesn’t get withdrawn from your account straight away.

Instead, the amount is placed on hold and referred to as a ‘pending transaction’. A transaction can be pending for around five days to give time for the seller (known as a merchant) to finish processing it.

Once they have, the amount is debited from your account and the pending transaction status is removed.

If the merchant fails to finalise the transaction within five days, the pending transaction status is still removed.

But remember, you are liable for the transaction until the merchant finalises it. The payment can still debit to your account after the 5 days, so make sure you have enough money in your account to cover it.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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