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If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
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What is the Bendigo Bank app Four-digit PIN function? How do I set up my Four-digit PIN? How do I change my Four-digit PIN? What do I do if I forget my Four-digit PIN? If I have been locked out of e-banking, will the Four-digit PIN stop working in the Bendigo Bank app? Can I use the same Four-digit PIN on more than one mobile device? Is the Four-digit PIN function secure? I have deleted my Bendigo Bank app and re-installed it. Will I need to re-register a Four-digit PIN? What do I do if my mobile device is lost, stolen, broken, or replaced? Why won’t the app accept my Four-digit PIN? How do I set up my Four-digit PIN on more than one device? Can I view which of my devices are enabled with Four-digit PIN? What happens if I change the PIN on one of my devices? What happens if I enter an incorrect PIN on one device and then try and logon to another device? How do I remove a device from my Four-Digit PIN enabled devices list?

What do I do if I forget my Four-digit PIN?

If you forget your Four-digit PIN you will have to login using your Access ID, Password, and Security Token (where necessary). Once logged in you will be able to go through the Four-digit PIN setup process again:

  1. Open the Bendigo Bank app
  2. From the home screen of the app (before you Login) expand the main menu and select 'Reset Forgotten Four-digit PIN'
  3. Enter your full credentials when prompted i.e. Access ID, Password, and Security Token (if required). Select 'I forgot my password' if you can't remember your Password.
  4. Opt to set up Four-digit PIN when prompted
  5. Enter a new Four-digit PIN when prompted
  6. Enter the new Four-digit PIN again to confirm
  7. The Four-digit PIN has now been changed for this device

Please note: You may choose not to set up another Four-digit PIN and continue to use  e-banking. You will simply be required to use your Access ID, Password, and Security Token where necessary.

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e-banking help

Financial difficulty assistance

Financial abuse support

Vulnerable customer support

Deceased estates

Regular payments

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Osko and PayID FAQs

Security

Unclaimed money

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Australian Taxation Office

Foreign tax resident reporting

Comprehensive credit reporting

Digital Acceptance

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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