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What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
What is Financial Abuse? Who to contact Additional assistance*
Why is the Bank focusing on financial abuse? How can the Bank help with financial difficulty? What can the Bank offer customers impacted by financial abuse? What happens if you are not satisfied with the response you receive?
What do I need Identification Review of the Estate Settlement of the Estate Funeral expenses
Term Deposits Joint accounts Business accounts Safe custody Signatories or additional cardholders Loans in deceased's name only Loans in joint names with the deceased
Forms and documents
What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solictor's trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
Affordable banking How to reduce your fees
Personal and Business accounts Credit cards Update my insurance policy
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPay different from BPay? Will it replace BPay or BPay View?
Shopping securely online e-Tokens Device security
Merchant security
Identity fraud Scams Cheque fraud Protecting your children Protecting your business
Identity theft Scams Additional assistance
Unclaimed money Lost superannuation Centrelink Australian Taxation Office Foreign tax resident reporting
What do the changes mean for you? What is a credit report? How we use your credit information Want tips for a healthy credit report? Quick links
Can BPAY and Pay Anyone, including Osko payments be made using e-banking? Can I save a regular payment using e-banking? Can I create future-dated or recurring payments or transfers in e-banking? Can I cancel or edit an upcoming payment on e-banking? Can I authorise payments requiring multiple signatories using e-banking? Why can I transfer money, or use BPAY and Pay Anyone services from some accounts and not others? Can I email a receipt of payment to a Contact using e-banking? What is an Inactive Contact? Can I add a description to a payment? Who sees a Payment Description, the payer or the payee? What is the 'Past' option when I am making a payment to a Contact? Why are some of my Contacts coloured grey? When setting up a Pay Anyone Contact, or making a payment to a Pay Anyone Contact, I am told Bendigo Bank is "…unable to verify the BSB and/or account number match the account name…" Can I redraw from my loan using e-banking? Biller Code is not being accepted?

Can I send a payment overseas?

Payments to accounts outside of Australia can be sent via our Telegraphic Transfer service. Once registered for this service, you can access it from the 'Move Money' menu.

Customers should note that it is mandatory to use a Security Token if you wish to use the Telegraphic Transfer service.

You can register for the Telegraphic Transfer service by contacting us on 1300 236 344or by sending us a Secure Email. When registering for the Telegraphic Transfer service you will be asked to nominate a daily transaction limit, maximum $30,000 that will cater to your requirements.

We realise that in some circumstances customers will require a higher daily transaction limit than $30,000 e.g. business clients. If you require a higher limit you will need to complete a form in your local branch or contact us on 1300 236 344 for further advice.

Alternatively, you can visit any Bendigo Bank branch to request they process a Telegraphic Transfer for you.

Please refer to the Schedule of Fees, Charges and Transaction Account Rebates(personal customers) or Business Fees and Charges (business customers) within the relevant Disclosure Documents for fees applicable to this service.

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e-banking help

Financial difficulty assistance

Financial abuse

Deceased estates

Regular payments

Affordable banking

How to reduce your fees

Closing your account

Osko and PayID FAQs

Security

Unclaimed money

Lost superannuation

Centrelink

Australian Taxation Office

Foreign tax resident reporting

Comprehensive credit reporting

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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