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What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
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What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solicitors trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
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Where can I use Fitbit Pay? Do I need to have my phone nearby? How do I make a payment? Where can I see a list of transactions made with Fitbit Pay? I forgot the PIN code for my watch - how do I reset it?
Where can I use my Garmin Pay? Do I need to have my phone nearby? Manage your wallet
If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
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What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted the form correctly? Can I attach supporting documents to a digital form? How long will it take for my request to be actioned? Can I complete the form on any device? How long can I access these documents for?
Can I make additional contributions via BPAY? What is my BPAY Biller Code? What payment limits apply to BPAY contributions? What fees apply to BPAY contributions? Can I pay into multiple funds through BPAY? How long will it take for my BPAY contribution to appear in my fund account? Conditions
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What is an Automatic Security Token? How do I automate my security token? Are Automatic Security Tokens secure? Do I need to keep my security token if I have registered my device as an Automatic Security Token? Do Automatic Security Tokens work on the e-banking website? Why am I unable to register an Automatic Security Token? How do I deregister my Automatic Security Token?

Are Automatic Security Tokens secure?

Yes. Using an Automatic Security Token is equally secure as using your e-token or physical security token.

Behind the scenes the same technology is being applied, the entry of the 6-digit security code is just automated for your convenience.

By registering your device as an Automatic Security Token, you have chosen to trust your device as the second level of authentication. When using an Automatic Security Token enabled device, the 6-digit code is automatically sent for every payment flow for maximum security regardless of your Security Token Settings.

You will no longer see token fields when using the Bendigo Bank app, but the 6-digit code is still being entered and authenticated for you.

You can view the status of your Automatic Security Tokens by selecting Settings > Manage Devices.

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Financial difficulty assistance

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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