Visit our COVID-19 help page for our response and information including visiting our branches.
Skip to main content
Locate us 1300 236 344
Logon
Financial planningFuneral Bonds
Help home
Affordable banking How to reduce your fees Unclaimed money Lost superannuation Centrelink Australian Taxation Office Foreign tax resident reporting

Why am I unable to register an Automatic Security Token?

If you do not see the Automatic Security Token registration banner, please ensure you have checked the following:

  1. Automatic Security Tokens are only available inside the Bendigo Bank app. Please ensure you have the most up to date version installed.

  2. You must logon with your Four-digit PIN or biometric (Touch ID/fingerprint or Face ID).

  3. You must have a security token registered against your account.

To register an Automatic Security Token, you will be asked to enter the 6-digit code from the security token registered against your account.

When entering your 6-digit security code, you may experience one of the following errors:

  • “Please provide a valid security token”
    The 6-digit code that was entered was not valid. This could be because you did not enter the code correctly, or due to the security token not being correctly registered against your account.

    If you need to check if your security token is correctly registered against your account, please visit your local branch or call us on 1300 236 344.

  • “Unable to activate”
    Please deregister your device by selecting Settings > Manage Devices and then select Deregister device on the device you have logged in on. After deregistering your device, you will have to select Settings > Setup Four-digit PIN to enable your Four-digit PIN again and then you will be able to register for an Automatic Security Token.

    If you have not setup your Four-digit PIN again, you will need to use your Access ID and Password on your next logon to that device until you setup your Four-digit PIN. Once this is done, you will then be able to register for your Automatic Security Token.

Browse our help topics

Topics

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

© Copyright 2020 Bendigo and Adelaide Bank