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How do I arrange a free e-token (digital Security Token)?

An e-token is a free digital Security Token option delivered via a smartphone app called ‘Symantec VIP Access’. The Symantec VIP Access app generates a 6 digit Authentication Key (the same as a physical Security Token) that you can enter into e-banking when prompted to provide an Authentication Key.

To set up your free digital e-token:

  1. Download the 'Symantec VIP'Access' app from the App Store or Google Play:
    Apple Store Andriod
  2. Open the Symantec VIP Access app on your device.
  3. At the top of the screen you will see the words ‘Credential ID’ and a series of letters and numbers written immediately underneath. The Bank needs to add this unique code to your e-banking settings before you can use the e-token.
  4. Contact your branch or call us on 1300 236 344 to provide us with your Symantec VIP Access app ‘Credential ID’ so that we can activate your e-token. Please have your ‘Credential ID’ written down or smart device handy.

Find out more about how to set up and use e-tokens.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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