What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced?

Security tokens (e-tokens or Automatic Security Tokens) cannot be transferred from one device to another.

If you would like to set up an e-token on a different device, refer to our e-token set up instructions. Once you contact us with your new security token details, the e-token on your previous device is defunct.

Once your new security token is registered against your account, you will then be able to setup your new device as an Automatic Security Token so that your security token is automatically entered for you when using the Bendigo Bank app.

If you were using Four-digit PIN or you had registered an Automatic Security Token on your previous device, don’t forget to deregister it as an extra security precaution.