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What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
What is Financial Abuse? Who to contact Additional assistance*
Why is the Bank focusing on financial abuse? How can the Bank help with financial difficulty? What can the Bank offer customers impacted by financial abuse? What happens if you are not satisfied with the response you receive?
What do I need Identification Review of the Estate Settlement of the Estate Funeral expenses
Term Deposits Joint accounts Business accounts Safe custody Signatories or additional cardholders Loans in deceased's name only Loans in joint names with the deceased
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What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solicitors trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
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What do I need to set up Apple Pay? How do I return an item that I bought using Apple Pay in a store? Will I continue to earn rewards and benefits from my credit, debit or prepaid cards when i pay using Apple Pay? How can I check my recent transactions? What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen? Can I continue to use my plastic credit, debit, or prepaid cards if I suspend or remove my cards in Wallet?
Where can I use Fitbit Pay? Do I need to have my phone nearby? How do I make a payment? Where can I see a list of transactions made with Fitbit Pay? I forgot the PIN code for my watch - how do I reset it?
Where can I use my Garmin Pay? Do I need to have my phone nearby? Manage your wallet
If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
Shopping securely online e-Tokens Device security
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Identity fraud Scams Cheque fraud Protecting your children Protecting your business
Identity theft Scams Additional assistance
Unclaimed money Lost superannuation Centrelink Australian Taxation Office Foreign tax resident reporting
What do the changes mean for you? What is a credit report? How we use your credit information Tips for a healthy credit report Quick links
What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted the form correctly? Can I attach supporting documents to a digital form? How long will it take for my request to be actioned? Can I complete the form on any device? How long can I access these documents for?
What is a security token? Can I change my security token settings? How do I arrange a free e-token (digital security token)? Automatic Security Tokens Why is my security token not working? What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced? Why do I need my security token if I have Four-digit PIN?

What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced?

Security tokens (e-tokens or Automatic Security Tokens) cannot be transferred from one device to another.

If you would like to set up an e-token on a different device, refer to our e-token set up instructions. Once you contact us with your new security token details, the e-token on your previous device is defunct.

Once your new security token is registered against your account, you will then be able to setup your new device as an Automatic Security Token so that your security token is automatically entered for you when using the Bendigo Bank app.

If you were using Four-digit PIN or you had registered an Automatic Security Token on your previous device, don’t forget to deregister it as an extra security precaution.

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e-banking help

Financial difficulty assistance

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How to reduce your fees

Closing your account

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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