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What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced?

Security tokens (e-tokens or Automatic Security Tokens) cannot be transferred from one device to another.

If you would like to set up an e-token on a different device, refer to our e-token set up instructions. Once you contact us with your new security token details, the e-token on your previous device is defunct.

Once your new security token is registered against your account, you will then be able to setup your new device as an Automatic Security Token so that your security token is automatically entered for you when using the Bendigo Bank app.

If you were using Four-digit PIN or you had registered an Automatic Security Token on your previous device, don’t forget to deregister it as an extra security precaution.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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