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What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
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What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
What if I don't want my payments to continue? Will my service/billing provider see my new card details? What if there is fraud on my card? Do all service/billing providers participate in Automatic Billing Updater? Will Automatic Billing Updater add any additional fees to my account?
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Where can I use Fitbit Pay? Do I need to have my phone nearby? How do I make a payment? Where can I see a list of transactions made with Fitbit Pay? I forgot the PIN code for my watch - how do I reset it?
Where can I use my Garmin Pay? Do I need to have my phone nearby? Manage your wallet
If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
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What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted the form correctly? Can I attach supporting documents to a digital form? How long will it take for my request to be actioned? Can I complete the form on any device? How long can I access these documents for?
Can I make additional contributions via BPAY? What is my BPAY Biller Code? What payment limits apply to BPAY contributions? What fees apply to BPAY contributions? Can I pay into multiple funds through BPAY? How long will it take for my BPAY contribution to appear in my fund account? Conditions
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What is a security token? Can I change my security token settings? How do I arrange a free e-token (digital security token)? Automatic Security Tokens Why is my security token not working? What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced? Why do I need my security token if I have Four-digit PIN?

What is a security token?

At Bendigo Bank it's really important to us that your money and information is secure.

Additional to your Access ID and Password, a security token provides a second level of authentication and is required in order to use some services like updating your contact details or sending money using Pay Anyone.

Security tokens create a temporary 6-digit code that can only be used once and changes regularly. Where additional security is required, Bendigo e-banking will prompt you to enter a valid 6-digit code generated by your security token.

Please ensure you never provide your 6-digit code from your security token to anyone. Visit our Online Security page for more information.

There are two types of security tokens available:

  1. e-token - a smartphone app that is free and convenient to use wherever you take your device;

  2. One-touch token - a physical token available to purchase for $20.

Find out more about how to set up and use e-tokens.

To purchase a One-touch Security Token, visit your local branch or call us on 1300 236 344.

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e-banking help

Financial difficulty assistance

Financial abuse support

Vulnerable customer support

Deceased estates

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How to reduce your fees

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Osko and PayID FAQs

Security

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Comprehensive credit reporting

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Phone: 1300 236 344

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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