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Why is my security token not working?

Your security token must be registered against your e-banking Access ID before it will work successfully.

  1. If you are using an e-token (the VIP Access app):
    For an e-token to work, the unique Credential ID must first be registered with us.
    If you have replaced your mobile device, you will need to setup a new e-token as e-tokens cannot be transferred from one device to another. Read more about registering your new e-token.

  2. If your Automatic Security Token has stopped working:
    - The Automatic Security Token will only work on a registered device. If you are using the Bendigo Bank app on multiple devices or you have a new device, you will also need to register the additional device as an Automatic Security Token.

    - If your device has been unexpectedly deregistered, you may need to reregister your device as an Automatic Security Token.

  3. If you are using a physical token:
    Please visit your local branch or call us on 1300 236 344 for assistance.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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