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Why is my security token not working?

For an e-token to work, the unique Credential ID must first be registered with us.

e-tokens cannot be transferred from one device to another. If you have replaced your mobile device, you will need to setup a new e-token. Read more about registering your new e-token.

If you require further assistance, or if you are using a physical token, please visit your local branch or call us on 1300 236 344.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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