What do I do if my mobile device is lost, stolen, broken, or replaced?

If you lose access to your mobile device you can choose to disable Four-digit PIN on that device remotely. Logon to e-banking from another device or computer and go to ‘Settings’ > ‘Manage Devices’. Review the list of devices and press ‘Disable Four-digit PIN’ for the one you wish to disable.

If your mobile device is subsequently recovered you will need to re-register for the Four-digit PIN function by logging on to e-banking via the Bendigo Bank app, and entering your Access ID, Password, and Security Token (if needed).

If your previous device had a working e-token installed (the Symantec VIP Access app), we can help you set up a new e-token on your replacement device. Refer to our e-token set up instructions for more information.