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What do I do if my mobile device is lost, stolen, broken, or replaced? What do I do if I forget my e-banking Access ID and Password? Should I store logon details on my mobile phone? Why does my e-banking session automatically log out? Why can I return to a e-banking session by clicking the back arrow on my web browser? How many characters can I have in my Password? What security measures has the bank put in place to protect my data when using e-banking? How do I change my e-banking Password using e-banking? Do joint account holders each have to Register individually to access e-banking? Can I allow other people to access my accounts using e-banking? What can I do to ensure the protection of my banking details when using e-banking? What should I do if I think somebody else is accessing my accounts without permission? Does e-banking become inactive if not accessed for a long period of time? Is the app as secure as my desktop e-banking? What is Screen Scraping?

What do I do if my mobile device is lost, stolen, broken, or replaced?

If you lose access to your mobile device you can choose to disable Four-digit PIN on that device remotely. Logon to e-banking from another device or computer and go to ‘Settings’ > ‘Manage Devices’. Review the list of devices and press ‘Disable Four-digit PIN’ for the one you wish to disable.

If your mobile device is subsequently recovered you will need to re-register for the Four-digit PIN function by logging on to e-banking via the Bendigo Bank app, and entering your Access ID, Password, and Security Token (if needed).

If your previous device had a working e-token installed (the Symantec VIP Access app), we can help you set up a new e-token on your replacement device. Refer to our e-token set up instructions for more information.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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