What is Screen Scraping?

Screen scraping is a process of automated data gathering   It occurs when a customer discloses their Internet Banking Access ID and Password to a third party, which enables the third party to use scraping technology to log in to their customer’s Internet Banking and copy transactional information to support their service.  Third parties that use this technology could include online lenders, financial management/investment app providers or accounting package providers.

Screen scraping may occur as a once off, or on a regular basis - depending on the requirements of the third party. The third party and the scraping technology provider may also store Customer’s Access ID, Password and/or transactional data for future use.

As this is a customer initiated activity we do not know the arrangement the customer has with the third party or how the Internet Banking Access ID and Password information is captured, shared and stored. As such we cannot provide any assurance over the security practices of the third party or of the scraping technology provider.

Please note that it is against terms and conditions of our banking products for you to provide your Internet Banking credentials (Access ID, Password and Four-digit PIN) to a third party.  We strongly recommend that you protect your Internet Banking credentials at all times.

If you believe your details may have become known to another person or third party, you should log on to e-banking immediately and change your Password.