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If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
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What do I do if my mobile device is lost, stolen, broken, or replaced? What do I do if I forget my e-banking Access ID and Password? Should I store logon details on my mobile phone? Why does my e-banking session automatically log out? Why can I return to a e-banking session by clicking the back arrow on my web browser? How many characters can I have in my Password? What security measures has the bank put in place to protect my data when using e-banking? How do I change my e-banking Password using e-banking? Do joint account holders each have to Register individually to access e-banking? Can I allow other people to access my accounts using e-banking? What can I do to ensure the protection of my banking details when using e-banking? What should I do if I think somebody else is accessing my accounts without permission? Does e-banking become inactive if not accessed for a long period of time? Is the app as secure as my desktop e-banking? What is Screen Scraping?

What is Screen Scraping?

Screen scraping is a process of automated data gathering   It occurs when a customer discloses their Internet Banking Access ID and Password to a third party, which enables the third party to use scraping technology to log in to their customer’s Internet Banking and copy transactional information to support their service.  Third parties that use this technology could include online lenders, financial management/investment app providers or accounting package providers.

Screen scraping may occur as a once off, or on a regular basis - depending on the requirements of the third party. The third party and the scraping technology provider may also store Customer’s Access ID, Password and/or transactional data for future use.

As this is a customer initiated activity we do not know the arrangement the customer has with the third party or how the Internet Banking Access ID and Password information is captured, shared and stored. As such we cannot provide any assurance over the security practices of the third party or of the scraping technology provider.

Please note that it is against terms and conditions of our banking products for you to provide your Internet Banking credentials (Access ID, Password and Four-digit PIN) to a third party.  We strongly recommend that you protect your Internet Banking credentials at all times.

If you believe your details may have become known to another person or third party, you should log on to e-banking immediately and change your Password.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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