If our team can't help you with financial abuse, or you would like more assistance, there are a number of external agencies you might like to contact. Here are their details.
A national family or domestic violence and sexual assault support service.
24 hours a day, 7 days a week.
Phone: 1800 737 732
Centrelink is an Australian Government Statutory Agency assisting people to become self-sufficient and supporting those in need.
For help in an emergency:
Phone: 132 850
Website: Department of Human Services
Provides crisis support and suicide prevention services
24 hours a day, 7 days a week.
Phone: 131 114
Website: Lifeline Australia
- National Debt Hotline
You can talk on the phone to a financial counsellor from anywhere in Australia.
Hours: 9.30am - 4.30pm Mon-Fri
Phone: 1800 007 007
Website: National Debt Hotline
- Community Legal Centre (CLC)
Community legal centres focus on helping people who don’t qualify for legal aid and mainly help people with civil and family law issues, like debt, family violence, tenancy, employment law and relationship breakdown.
Find your local CLC: National Association of Community Legal Centres
- Family Relationship Advice Line
Information and advice on family relationship issues and parenting arrangements after separation.
8am-8pm Monday to Friday
Phone: 1800 050 321
Website: Family Relationship Advice Line
- Women's Legal Services Australia
Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres. These websites have a 'search by postcode' function which directs clients to relevant local services.
Websites: Women's Legal Services Australia
- Money Smart
You can get guidance on general financial matters, as well as specific information on protecting your money and yourself from financial abuse.
Website: Money Smart
- Legal Aid - legal support
Can provide advice on intervention orders, family law and civil / credit and debt matters.
Website: Legal Aid
Browse our help topics
- What is PayID?
- What are the benefits of PayID?
- Who can create a PayID?
- What happens if I lock my PayID?
- What if I don't like my PayID name?
- What happens if the PayID I want to use is already registered by someone else?
- What should I do if I don't receive the six digit verification code when creating a PayID?
- Is it safe to share my PayID?
- Do I need a PayID to make a fast payment?
- Can one PayID be linked to more than one account?
- Can a PayID be used to withdraw money from an account?
- Who can make fast payments?
- How safe and secure is this?
- What time will recurring fast payments be sent?
- How long do I have to approve a payment on a two to sign account?
- Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
- What PayID types can be used?
- Will PayID replace BSBs and account numbers?
- Is PayID secure?
- Can I transfer my PayID to a Bendigo Bank account from another financial institution?
- Do you have to be registered for e-banking to create a PayID?
- Why might an account not be visible when creating a PayID in e-banking?
- Can a PayID be created on a term deposit account?
- What happens if I lose my mobile phone and that number was also my PayID?
- When using a PayID, how do I know I'm paying the right person?
- Can I have multiple PayIDs?
- Can a PayID be used to make or receive overseas payments?
- Who can receive fast payments?
- Can you give me an example of when I might need to use a fast payment?
- Do I have a different payment limit for fast payments?
- Where am I able to see transaction references over 280 characters?
- e-banking help
- Financial difficulty assistance
- Financial abuse
- Deceased estates
- Regular payments
- Affordable banking
- How to reduce your fees
- Closing your account
- Credit and Debit Cards
- Osko and PayID FAQs
- Unclaimed money
- Lost superannuation
- Australian Taxation Office
- Foreign tax resident reporting
- Comprehensive credit reporting
- Digital Acceptance