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Financial difficulty assistance

We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control. Perhaps you’ve lost your job, suffered an illness or injury or have been impacted by a natural disaster.

If, as a result, you can’t afford the minimum repayment on your loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.

In many instances assistance can be provided quickly and efficiently over the phone.

Alternatively, we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.

Financial Difficulty assistance is available to you, whether you are an individual, joint account holder, guarantor or small business customer. If you have a joint account and you are experiencing financial difficulty, we can assist you individually if you request it.

If you would like to apply for assistance, please contact:

Mortgage Help Centre:

Phone: 1300 652 146
Email: Mortgage Help Centre
Post: PO Box 480, Bendigo, Vic, 3552

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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