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Do I need to register to use e-banking? How do I access e-banking? What is my Access ID? Is there an e-banking demonstration system? Can I download an app for e-banking? Is there a Bendigo Bank app for mobile phones other than iPhone or Android eg. Windows, Blackberry? I have the Bendigo Bank app on my mobile/tablet device. How do I access any updates to the app? Are there fees and charges for using the Bendigo Bank app? Will I need my Access ID, Password, and Security Token when using e-banking? How do I know what Bendigo Bank app version I have? Can I use four-digit pin on my e-banking?
What do the charts on the Accounts screen mean? Can I hide the account graphs and charts on the Accounts page in e-banking? Is there a maximum number of transactions that will be presented on the Account graphs? Can I change the order in which my Accounts appear in e-banking? Can I edit an account name using e-banking? How do I search for a transaction using e-banking? Can I see a running balance after each transaction, like in my statements? Why do I only get advised of my credit card’s minimum payment amount a few days before the due date? Do the Account graphs reflect funds on hold and transactions yet to hit the account? Can I see my available redraw amount for my home loan and personal loan? Can I choose the accounts I want displayed? Can I see my interest and charges on e-banking? Can I view and reduce my Pay Anyone daily limit? Will I be notified of new messages from the bank in e-banking? How can I access e-statements and turn off paper? Can I activate my new card online? Can I cancel cheques online? I applied for Superannuation in e-banking, when can I see it online? I applied for a credit card in e-banking, when will I see it online? I am having trouble with the online account application, who can I call? How can I unhide account graphs and charts on the accounts page in e-banking?
What is the Activity list? How do I view a transaction history on an account? How many accounts does the Activity list include? What information shows in the Upcoming menu? Am I able to download my transactions using the new e-banking service? What does the Transaction Download function do? How can I get my transactions that are not available from Transaction Download? Is there a charge? Which formats are available for me to download my transactions from the new e-banking website? What is a pending transaction?
Can BPAY and Pay Anyone, including Osko payments be made using e-banking? Can I save a regular payment using e-banking? Can I create future-dated or recurring payments or transfers in e-banking? Can I cancel or edit an upcoming payment on e-banking? Can I authorise payments requiring multiple signatories using e-banking? Why can I transfer money, or use BPAY and Pay Anyone services from some accounts and not others? Can I email a receipt of payment to a Contact using e-banking? What is an Inactive Contact? Can I add a description to a payment? Who sees a Payment Description, the payer or the payee? What is the 'Past' option when I am making a payment to a contact? Why are some of my contacts coloured grey? When setting up a Pay Anyone contact, or making a payment to a Pay Anyone contact, I am told Bendigo Bank is "…unable to verify the BSB and/or account number match the account name…" Can I redraw from my loan using e-banking? Can I send a payment overseas? Biller Code is not being accepted?
How to authorise payments requiring multiple signatories Can I save a regular payment using e-banking? Can I cancel or edit an upcoming payment on e-banking? Can I create future-dated or recurring payments or transfers in e-banking? What information shows in the Upcoming menu?
Can I share/download my contacts? Searching for a Contact? Why don’t all of my business Contacts have a company logo? What is an inactive Contact?
What is the 'Messages' service? Can I delete messages from my Inbox? Can I select multiple Messages to move from my Inbox to the Archive?
What do I do if my mobile device is lost, stolen, broken, or replaced? What do I do if I forget my e-banking Access ID and Password? Should I store logon details on my mobile phone? Why does my e-banking session automatically log out? Why can I return to a e-banking session by clicking the back arrow on my web browser? How many characters can I have in my Password? What security measures has the bank put in place to protect my data when using e-banking? How do I change my e-banking Password using e-banking? Do joint account holders each have to Register individually to access e-banking? Can I allow other people to access my accounts using e-banking? What can I do to ensure the protection of my banking details when using e-banking? What should I do if I think somebody else is accessing my accounts without permission? Does e-banking become inactive if not accessed for a long period of time? Is the app as secure as my desktop e-banking? What is Screen Scraping?
What is a security token? Can I change my security token settings? How do I arrange a free e-token (digital security token)?
What is an Automatic Security Token? How do I automate my security token? Are Automatic Security Tokens secure? Do I need to keep my security token if I have registered my device as an Automatic Security Token? Do Automatic Security Tokens work on the e-banking website? Why am I unable to register an Automatic Security Token? How do I deregister my Automatic Security Token?
Why is my security token not working? What do I do if my e-token was on a mobile device that is lost, stolen, broken or has been replaced? Why do I need my security token if I have Four-digit PIN?
What is the Bendigo Bank app Four-digit PIN function? How do I set up my Four-digit PIN? How do I change my Four-digit PIN? What do I do if I forget my Four-digit PIN? If I have been locked out of e-banking, will the Four-digit PIN stop working in the Bendigo Bank app? Can I use the same Four-digit PIN on more than one mobile device? Is the Four-digit PIN function secure? I have deleted my Bendigo Bank app and re-installed it. Will I need to re-register a Four-digit PIN? What do I do if my mobile device is lost, stolen, broken, or replaced? Why won’t the app accept my Four-digit PIN? How do I set up my Four-digit PIN on more than one device? Can I view which of my devices are enabled with Four-digit PIN? What happens if I change the PIN on one of my devices? What happens if I enter an incorrect PIN on one device and then try and logon to another device? How do I remove a device from my Four-Digit PIN enabled devices list?
What is Touch ID?
What is Fingerprint Login?
How do I enable the Quick Balances feature? Once I’ve enabled the Quick Balances feature on my app, where will I see my account balances? Can I enable Quick Balances on more than one device? How do I disable Quick Balances from my app? Is there a limit to how many accounts I can setup in Quick Balances? Can I change which accounts are linked to the Quick Balances feature? Do I need to have a device passcode enabled on my device for Quick Balances to work? I don’t have a passcode to lock my device, does this mean that if I enable Quick Balances on my app, anyone who has access to my device can see my account balances? If my device is lost or stolen, how can I disable the Quick Balances feature so that no one else can see my account balances? I have located a new Settings Menu option called Quick Balances Settings in e-banking in my web browser. I can select accounts I want to display, but I can’t see the account balances on my login screen. Why is that?
Why does my e-banking session automatically log out? When I swipe my screen it won’t reveal the full description of the menu items Who do I call if I have problems accessing the Internet? Who can I contact for support with e-banking? When I logon to e-banking, not all of my accounts display a graph. When I attempt to logon to e-banking, I get taken to the logout page? After I enter my Four-digit PIN I received the error message “You are no longer registered for this service. Please login with your Access ID to setup a new Four-digit PIN.” The Bendigo Bank app is slow to logon
Which iOS and Android operating systems and Bendigo Bank app versions, are currently supported by Bendigo Bank? How do I know if my version of the Bendigo Bank app is the most recent version? Is the Bendigo Bank app available for Windows mobile phones, Blackberry, etc? How do I know what operating system I have? How do I know what browser I am using? I am experiencing problems using e-banking in a web browser on my Android device My keyboard covers the fields I need to complete and I can’t scroll down the screen. How do I provide feedback about e-banking?
What is Online FX? Why use Online FX? How can I access Online FX? How can I sign up for Online FX? Is Online FX only available for Business Customers? Can I choose the currency pairs I need to transact? What products are available within Online FX? How much can I transact within Online FX? What hours will Online FX be available? Can I complete transactions for foreign cash and traveller cheques in Online FX? Do fees and charges apply for payments processed in Online FX? Why am I unable to create a deal in Online FX? Can I deal non-Australian dollar transactions using Online FX? Are Online FX exchange rates live prices?
What are my assistance options? What is the application process? How will we assess your application for financial difficulty assistance? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Types of financial abuse Additional assistance Frequently asked questions Financial abuse enquiry form
Vulnerable customer support
What do I need Identification Review of the Estate Settlement of the Estate Funeral expenses
Term Deposits Joint accounts Business accounts Safe custody Signatories or additional cardholders Loans in deceased's name only Loans in joint names with the deceased
Forms and documents
What if the deceased did not leave a Will? What is an 'Estate of' account? When will I need Probate or Letters of Administration? What happens to trust accounts? How long will it take for Estate funds to be released? How do I cancel or change direct debits (automatic payments)? Can the cheque be issued in my name? Is a final statement issued? What information is provided about the accounts before the Estate is settled? Can Bendigo Bank transfer the funds to the solicitors trust account? What if the deceased was a sole director to the company account? What if the deceased had a mortgage? Can the funds be transferred directly to the Personal Representative's personal account? What should be done with the credit card? Can I still operate a joint account held with a deceased customer?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
What if I don't want my payments to continue? Will my service/billing provider see my new card details? What if there is fraud on my card? Do all service/billing providers participate in Automatic Billing Updater? Will Automatic Billing Updater add any additional fees to my account?
Affordable banking How to reduce your fees
Personal and Business accounts Credit cards Update my insurance policy
Credit Cards Debit Cards
Google Pay Samsung Pay
What do I need to set up Apple Pay? How do I return an item that I bought using Apple Pay in a store? Will I continue to earn rewards and benefits from my credit, debit or prepaid cards when I pay using Apple Pay? How can I check my recent transactions? What if my iPhone, iPad, Apple Watch, or Mac is lost or stolen? Can I continue to use my plastic credit, debit, or prepaid cards if I suspend or remove my cards in Wallet? How do I change the default payment network on my Debit Mastercard in Apple Pay?
Where can I use Fitbit Pay? Do I need to have my phone nearby? How do I make a payment? Where can I see a list of transactions made with Fitbit Pay? I forgot the PIN code for my watch - how do I reset it?
Where can I use my Garmin Pay? Do I need to have my phone nearby? Manage your wallet
If I visit a country that is not supported by one of the currencies on the FXgo® card, how can I still use the card? Can I temporarily block my card if it is stolen or misplaced? What if I forget my PIN? How do I reset my PIN? How do I reset my password? Can the FXgo® card be used in Australia? Do I need my e-token to process a BPAY® reload? How long does a BPAY® reload take to process? Are there any countries the FXgo® card cannot be used? Can my backup card be used at the same time as my primary card? How do I reload money onto the FXgo® card? What is the maximum amount I can spend on the card each day? How do I activate my card? Do I need to be a Bendigo Bank customer to purchase an FXgo® card? What happens if the card is lost, misused or stolen? How much can I load/reload onto an FXgo® card? What is the maximum amount I can withdraw from an ATM each day? What currencies can be loaded on the card?
What is PayID? What PayID types can be used? What are the benefits of PayID? Will PayID replace BSBs and account numbers? Who can create a PayID? Is PayID secure? What happens if I lock my PayID? Can I transfer my PayID to a Bendigo Bank account from another financial institution? What if I don't like my PayID name? Do you have to be registered for e-banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? Why might an account not be visible when creating a PayID in e-banking? What should I do if I don't receive the six digit verification code when creating a PayID? Can a PayID be created on a term deposit account? Is it safe to share my PayID? What happens if I lose my mobile phone and that number was also my PayID? Do I need a PayID to make a fast payment? When using a PayID, how do I know I'm paying the right person? Can one PayID be linked to more than one account?  Can I have multiple PayIDs? Can a PayID be used to withdraw money from an account? Can a PayID be used to make or receive overseas payments? Who can make fast payments? Who can receive fast payments? How safe and secure is this? Can you give me an example of when I might need to use a fast payment? What time will recurring fast payments be sent? Do I have a different payment limit for fast payments? How long do I have to approve a payment on a two to sign account? Where am I able to see transaction references over 280 characters? Is Osko by BPAY different from BPAY? Will it replace BPAY or BPAY View?
Shopping securely online e-Tokens Device security
Merchant security
Identity fraud Scams Cheque fraud Protecting your children Protecting your business
Identity theft Scams Additional assistance
Unclaimed money Centrelink Australian Taxation Office Foreign tax resident reporting
What do the changes mean for you? What is a credit report? How we use your credit information Tips for a healthy credit report Quick links
What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted the form correctly? Can I attach supporting documents to a digital form? How long will it take for my request to be actioned? Can I complete the form on any device? How long can I access these documents for?
Can I make additional contributions via BPAY? What is my BPAY Biller Code? What payment limits apply to BPAY contributions? What fees apply to BPAY contributions? Can I pay into multiple funds through BPAY? How long will it take for my BPAY contribution to appear in my fund account? Conditions
Where can I find my PDS?
Lost superannuation Temporary residents departing Australia Superannuation insurance
Putting Members' Interests First Insurance in Superannuation Code of Practice

Vulnerable customer support

Providing extra care when you need it most

We understand that life throws us curveballs that sometimes we don't see coming. These curveballs can come at any one of us, in all sorts of situations and at different times in our lives.

Perhaps you have lost your job or grieving for a loved one, maybe it's your health that isn't the best or you’re going through a separation. Whatever that curveball is, it can leave you feeling vulnerable, lost and alone. Navigating your banking becomes hard and you may need a helping hand to manage this.

During these times, being able to chat to someone may help.

 

Face to face support

We encourage our customers to visit any of our branches to speak to our staff. Our front-line staff have been trained to not only recognise when a customer may be vulnerable, but also to understand how to respond and support our customers when they tell us they are vulnerable.

Find a branch

 

Telephone support

We have a specialised team dedicated to talk to our customers experiencing vulnerable situations. The team can assist to co-ordinate the support you need by ensuring you don’t have to tell your story more than once. Call 1300 023 583, 8:30 - 5:00pm Mon-Fri (AEST) for that little bit of extra care you need right now.

 

Other support

If speaking to us about your personal circumstances doesn’t feel right, there's always services outside of the Bank that you may prefer to contact. 

Support agencies

Browse our help topic

Topics

e-banking help

Financial difficulty assistance

Financial abuse support

Vulnerable customer support

Deceased estates

Regular payments

Affordable banking

How to reduce your fees

Closing your account

Credit and Debit Cards

Osko and PayID FAQs

Security

Unclaimed money

Centrelink

Australian Taxation Office

Foreign tax resident reporting

Comprehensive credit reporting

Digital Acceptance

Managed funds

Superannuation

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Phone: 1300 236 344

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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