Trouble-shooting

When using the Move Money option, I have not been able to successfully make a payment or transfer funds. The problem occurs when I enter the amount. The screen freezes and I am unable to proceed.

This problem has been known to occur on Samsung smart phones where the browser is called ‘Android browser on Samsung Galaxy Tablet’.

To check to see if you’re using this browser, type www.whatismybrowser.com into your phone’s internet address bar and it will display the browser type.

If you can confirm that this is, in fact, the browser you are using, we suggest you download the Google Chrome or Mozilla Firefox app from Google Play (Play Store) and use this as your web browser when accessing e-banking.

Why does my e-banking session automatically log out?

For security reasons you will automatically be logged out of your e-banking session after a period of inactivity. This reduces the risk of non-authorised people accessing your banking information.

When I swipe my screen it won’t reveal the full description of the menu items

It’s likely that you are using a mobile web browser to access e-banking. If this is the case, simply tap the Menu icon icon (also know as a ‘hamburger’) at the top left of the screen to reveal the full description of the menu items.

Who do I call if I have problems accessing the Internet?

Please contact your Internet Service Provider or company systems administrator.

Who can I contact for support with e-banking?

Contact Bendigo Bank on 1300 BENDIGO (1300 236 344)

When I logon to e-banking, not all of my accounts display a graph.

The Accounts screen will automatically display charts for your first three accounts. To modify your chart settings, from the Account Balances screen, enter Account 'Settings' (at top-right of the screen) and select ‘Hide/show charts’.

When I attempt to logon to e-banking, I get taken to the logout page?

Make sure your browser is configured to accept cookies for the current website.

iPhone - Safari

  • Select the ‘Settings’ icon on the device home screen
  • Select ‘Safari’ from the options listed
  • Select ‘Accept Cookies’ and tick ‘From visited

Android - Browser

  • Open your browser
  • Press the menu button on your Android device
  • Go to ‘Settings
  • Tick ‘Accept cookies’ box

After I enter my Four-digit PIN I received the error message “You are no longer registered for this service. Please login with your Access ID to setup a new Four-digit PIN.”

Check your device settings to see if the automatic date and time is on. This option needs to be activated for Four-digit PIN to function correctly.

IPhone - General > Date & time > Set automatically
Android – Settings > Date & time > Automatic date and time

The Bendigo Bank app is slow to logon

The issue is most likely related to the speed of the Internet connection/mobile network you are connecting to.

Customers who are on a 3G network (especially a network which suffers from congestion during peak periods) may experience a slightly longer wait to logon to e-banking.