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Coronavirus (COVID-19) update

Always here for you

Bendigo Bank offers an essential service. And we’ll support you as we’ve always done.

For over 160 years, we’ve been committed to our customers and communities, through good times and tough times.

Whether you’re a homeowner, business owner, retiree, casual worker or a student, that commitment continues.

As Australia’s fifth biggest retail bank and one of Australia’s most trusted brands, we’re in a strong position to help you through this.

We’ve always been here for you. And we always will be.

Marnie Baker
Managing Director, Bendigo Bank

Latest updates

Update - Monday 3 August 2020

As an essential service, we aim to keep our branches open as part of our commitment to providing a COVID-safe service to the community.

Face coverings must be worn by all customers and staff at Victorian bank branches, unless they fall within one of the published exemptions. This condition meets Victorian Government requirements.

See Visiting our branches for more information.


Update - Wednesday 8 July 2020

Bendigo Bank’s personal and business customers, who are experiencing reduced incomes or extended financial difficulty, may be eligible for a further loan repayment deferral period of up to four months.

If you have an existing deferral arrangement, we’ll contact you to discuss your circumstances near the end of your six-month repayment relief period.

Find out more about our financial assistance packages for personal and business customers.

Customers who can restart paying their loans will be required to do so at the end of the six-month deferral period.

Visiting our branches

If you need to visit a branch, only go if you are well and observe the social distancing and face covering guidelines. Look for these guidelines as you enter the branch and be aware guidelines can change.
Check your local branch’s operating hours as these may have changed and where possible please use our ATMs, e-banking or the Bendigo Bank app for your banking. 

The safety of our customers and staff is our priority. Please use an alternative to visiting us in person if:

  • You have returned from overseas within the last 14 days;
  • You have knowingly been in contact with someone who has been diagnosed with coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
  • You are displaying flu-like symptoms.

If you have any health concerns or think you may have been exposed to coronavirus (COVID-19), we urge you to contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).

Contact us

Got a question? Save time and check out our FAQs to see if we’ve already answered it. Alternatively, we’ve created online forms for our personal and business customers. You can use these forms to request financial assistance support.

Personal customers

You can request financial assistance support by contacting our Mortgage Help Centre on 1300 652 146.

Business customers

You can request financial assistance support through our online form or you can contact your business banking relationship manager or your local branch.

More about COVID-19

Scams involving coronavirus


Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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