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Coronavirus (COVID-19) support

Always here for you

Bendigo Bank offers an essential service. And we’ll support you as we’ve always done.

For over 160 years, we’ve been committed to our customers and communities, through good times and tough times.

Whether you’re a homeowner, business owner, retiree, casual worker or a student, that commitment continues.

As one of Australia’s biggest banks and most trusted brands#, we’re in a strong position to help you through this.

We’ve always been here for you. And we always will be.

Marnie Baker
Managing Director, Bendigo Bank

Latest updates

2 August 2021 - QLD assistance

The Commonwealth and Queensland governments have announced support for individuals and businesses impacted by the latest lockdown.

21 July 2021 - SA and Victorian assistance

The South Australian and Victorian governments have announced new support for businesses impacted by the latest lockdown.

19 July 2021 - Victorian assistance

The Commonwealth and Victorian governments have announced support for individuals and businesses impacted by the latest lockdown.

14 July 2021 - NSW assistance

The Commonwealth and NSW governments have announced support for individuals, businesses and Not-For-Profits impacted by the latest lockdown.

Marnie Baker, Managing Director of Bendigo and Adelaide Bank, said: “The united and coordinated response from government, combined with the customer support packages we recently announced, are critical to supporting the economy and social wellbeing as we continue to navigate, and manage this crisis together.

“We appreciate how difficult the situation is across the country for individuals, businesses and communities. We want to reassure those affected of our ongoing, committed support and we urge those impacted to please get in touch with us as soon as possible to discuss the various support options available, based on circumstances and needs.”

Visiting our branches

If you need to visit a branch, only go if you are well and observe the social distancing and face covering guidelines. Look for these guidelines as you enter the branch and be aware guidelines can change.

Check your local branch’s operating hours as these may have changed and where possible please use our ATMs, e-banking or the Bendigo Bank app for your banking. 

The safety of our customers and staff is our priority. Please use an alternative to visiting us in person if:

  • You have returned from overseas within the last 14 days;
  • You have knowingly been in contact with someone who has been diagnosed with coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
  • You are displaying flu-like symptoms.

If you have any health concerns or think you may have been exposed to coronavirus (COVID-19), we urge you to contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).

Contact us

Got a question? Save time and check out our FAQs to see if we’ve already answered it.

Personal customers

You can request financial assistance support by contacting our Mortgage Help Centre on 1300 652 146.

Business customers

You can request financial assistance support through our online form or you can contact your business banking relationship manager or your local branch.

More about COVID-19

Scams involving coronavirus

# Source: Roy Morgan Risk Monitor 2020

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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